Service Coordinator

Job Seekers can review the Job Applicant Privacy Policy by clickinghere . Location Philadelphia, PA 19114 Summary The Mobile Service Coordinator will be responsible for providing excellent customer service while interacting and scheduling appointments with customers, answering calls, and following up via phone, text, and email, ensuring attention to detail. The role requires strong communication skills, multitasking ability, and a background in logistics and transportation. We offer competitive pay, growth opportunities, a full benefits package, 401(k) employer match, PTO, and a share discount. Responsibilities Provide concierge‑level customer service and interact with customers, team members over the phone, in person, or via electronic communication. Answer phone calls, schedule appointments, and review and maintain the daily schedule, managing the process efficiently. Review and maintain accurate information with records. Handle inbound and outbound calls, providing excellent customer service to ensure that the customer is properly informed of all scheduled work. Ensure all email correspondence is handled promptly and professionally. Monitor customer accounts, taking appropriate action where necessary. Make basic customer service follow‑up calls after completion of service visits. Communicate with Managers, Supervisors, and Parts team to ensure properly scheduled appointments. Obtain customer information and keep an accurate database. Maintain the standard for response time. Set up appointments with all customers, focusing that all customers are prospective long‑term customers. Coordinate and manage customer quoting processes for clients, ensuring accurate information is submitted through third‑party systems for approval prior to work commencement. Perform other duties as assigned. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Strong verbal and written communication skills. Ability to create and maintain professional relationships within all levels of the organization. High degree of initiative and self‑motivation. Ability to work independently and as a member of a team. Flexibility to work in a fast‑paced, dynamic environment. Capable of multi‑tasking, highly organized, with excellent time‑management skills. Detail oriented with excellent follow‑up practices. Qualifications 1 year or more in customer service or administrative related experience. Compensation Information Hourly: $24.00 – $26.00 Benefits Information Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Equal Opportunity Employment Ryder is a proud Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. #J-18808-Ljbffr