Supervisor Customer Data Management

OVERVIEW

NuCO2 is the nation's leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With nearly 1,200 employees in over 150 locations across the United States, we believe using the finest ingredients is essential to serving the best beverages. Safety is our top priority and NuCO2 is defined by it. We provide a best-in-class safety program, and our safety equipment complies with national and international safety standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervises a team of contract clerks to ensure that data entry is consistent with or exceeds service standards.
• Responsible for training and development of team including individual performance reviews.
• Monitor, track, and report team productivity metrics to ensure alignment with service level expectations and departmental goals.
• Involved in interviewing potential candidates and orientating new team members.
• Facilitates team meetings to discuss team concerns and update team on overall performance results, new policies, and procedures.
• Monitor contract status to ensure pricing is always current - including updating pricing.
• Implement mass data updates.
• Responsible for maintaining working relationships with all internal and external business partners.
• Makes personal contributions to the achievement of goals by delivering superior service and by using all available support resources.
• Periodic evaluation of department needs in relation to current practices and procedures.
• Receives, identifies, and sorts data to be entered and makes a daily work plan accordingly.
• Oversee data input of source documents, necessary corrections, and responds to inquiries of data entered.
• Adjust customer billing setups for activations, deactivations, or changes.
• Ensure compliance with all applicable SOX controls related to customer data management processes, maintaining accuracy, documentation, and audit readiness.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises up to 12 subordinates.
• Adheres to and enforces the organization's policies, procedures, and Federal/State applicable laws.
• Work with manager to interview, hire and train employees.
• Plan, assign, and direct work of subordinates.
• Work with manager to conduct employee appraisals, performance and productivity reviews, recognition rewards and disciplinary action when necessary.
• Work with manager to address and resolve employees concerns or issues.
• Direct Customer Data Management team lead to ensure, contract compliance, timely distribution of work, accurate reporting, and tracking.

QUALIFICATIONS:

• Ability to read and interpret documents such as contracts, pricing, and equipment.
• Ability to read, comprehend and develop employee communications, scripting, and procedural materials.
• Effectively present information and respond to questions from individual or groups of employees and managers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong organizational and multi-tasking skills.
• Excellent customer service skills.
• Excellent problem-solving skills with attention to detail.
• Proficient computer skills. MS office Outlook, Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to lead and motivate subordinates.

EDUCATION AND TRAINING:

Associate degree in business preferred.

EXPERIENCE:

• Three years working experience in a data entry environment preferred.
• Two years' experience in supervisory position preferred.

COMMUNICATION AND COGNITIVE ABILITIES:

• Passion for delivering results to customers.
• Willingness/enthusiasm for accepting responsibility and accountability; An "ownership mentality".
• Strong work ethic.
• Independent worker.
• Ability to deal effectively with ambiguity.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.
• Recognized as a source of expertise and possessing a distinct point of view.

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.