Representative, Patient Access

Emergency Department Patient Access Representative

Employment Type: Full time

Shift: Rotating Shift

Department: Emergency Department

Location: Trinity Health Livonia

Status: Full Time 40 hours per week

Note: This is a fully on-site role

This position may be filled as a Patient Access level I or level II based on the prior work experience and matched qualifications of the selected incumbent.

Total Rewards and Benefits:

Competitive compensation, DAILYPAY

Benefits effective on Day One! No waiting periods.

Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

Retirement savings plan with employer match and contributions

Colleague Referral Program to earn cash

Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

Tuition Reimbursement

Position Purpose :

Provides patient focused customer service within the Emergency Department. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families, and physician offices.

Note: "patients" refers to patients, clients, residents, participants, customers, members

Minimum Qualifications:

High School diploma or GED required.

HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Essential Functions:

Research, collect, and analyze information.

Identify opportunities, develop solutions, and lead through resolution.

Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.

Responsible for distribution of analytical reports.

Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.

Leverages program & operational data & measurements to define and demonstrate progress, ROI, and impacts.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Work Conditions

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional

Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous

Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous

Sit with the ability to vary / adjust physical position or activity. Continuous

Maintain a safe working environment & use available personal protective equipment (PPE). Frequent

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Lift a maximum of 30 pounds unassisted. Occasional

Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent

Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Additional Functions of a Patient Access Rep II

Performs all aspects of the Patient Access Rep I role & is cross trained & performs activities in Pre-Service, Emergency Department & / or Bed Desk

Required Qualifications of a Patient Access Rep II:

Minimum of two (2) years of hospital registration or insurance verification experience.

Knowledge of medical terminology, diagnostic coding, and procedural coding is required.

Ability to explain insurance benefits.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.