eCommerce Search & Merchandising Manager

Global Industrial

About Global Industrial

Global Industrial Company (NYSE: GIC) is a leading distributor of high-quality, industrial-strength equipment and supplies, serving organizations of all sizes across a wide range of industries. With more than 75 years of experience, customers rely on us for our broad portfolio of national and private brands, trusted service, and strong value proposition.

We help customers keep their operations running by delivering the right products when they need them—because We Can Supply That™.

Why Join Global Industrial

At Global Industrial, we're One Team committed to delivering value and empowering our associates to grow. Our culture is built on:

• Meritocracy & Pay for Performance – Your impact drives your rewards
• High Say-Do Ratio – We follow through on our commitments
• Career Growth & Internal Mobility – We invest in your future
• Collaboration & Accountability – One team delivering real results

Make an impact. Be recognized. Grow your career with us.

Global Industrial — Delivering Value Starts Here

Key Responsibilities

Search Optimization & Quality Assurance

• Conduct routine audits of onsite search results, keyword performance, and search behavior.
• Identify and resolve search relevance issues.
• Maintain search rules, redirects, synonyms, and keyword mappings.
• Perform ongoing QA testing.

Search Merchandising

• Curate search results and ranking strategies.
• Creation and maintenance of vendor landing pages and custom search results pages.
• Support new product launches and promotional events as needed.

Site Navigation & Product Data Support

• Support taxonomy, category, and navigation updates.
• Validate attributes, metadata, and catalog content.
• Escalate and coordinate resolution of data quality issues.

Analytics & Performance Monitoring

• Monitor search, engagement, and conversion metrics.
• Analyze customer behavior and identify optimization opportunities.
• Develop recommendations to improve performance.

Cross-Functional Collaboration

• Partner with Ecommerce, Merchandising, Marketing, Product Management, and Content teams.
• Coordinate search and merchandising initiatives.
• Troubleshoot search and navigation issues.

Operational Excellence

• Follow established workflows and governance.
• Deliver accurate, timely execution.
• Continuously learn new tools and best practices.

Who Will Thrive In This Role

• Enjoys solving problems and uncovering opportunities through data analysis.
• Takes initiative and does not wait for direction.
• Works independently and balances competing priorities.
• Demonstrates accountability and follow-through.
• Thrives in a fast-paced ecommerce environment.
• Continuously seeks process and customer experience improvements.

Competencies And Skills

• Bachelor's degree or equivalent experience.
• 2+ years of onsite search, digital merchandising, ecommerce operations, or product discovery experience.
• Experience with Bloomreach, Algolia, Coveo, Salesforce Commerce Cloud Search, or similar.
• Experience managing search rules, synonyms, redirects, taxonomy, and navigation.
• Experience improving search relevance and discoverability through data-driven decisions.
• Proven ownership mindset and ability to work with minimal supervision.
• Experience with GA4, Adobe Analytics, Power BI, or Looker Studio.
• CMS and or PIM experience.
• Strong Excel skills.
• Strong communication, analytical, and organizational skills.

This position requires regular in-office attendance as an essential function of the job.

Compensation: The pay range for the position ranges from $70,000 to $90,000 annually. The exact compensation offered will be determined based on the candidate's experience, skills, qualifications, and internal equity, as well as market considerations

EEO/AA Statement

Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation and training.