Program Director

Role Description

As a Program Director, you will be responsible for leading delivery teams to shape the strategic direction of the program while managing client relationships. You will serve as the primary decision maker for the program. A Program Director is a people manager, leader, and mentor that effectively manages team members in support of delivery success. You will employ structured project management/process methodologies in order to meet contract, scope, schedule, and budget requirements. You will successfully lead through direct reports, and effectively communicate and execute against program and company objectives. A Program Director must exhibit strong communication skills, with the ability to lead and resolve conflict in order to meet revenue goals, while ensuring contractual compliance.

The Team you will be joining

The Unified Case Management (UCM) system serves as a centralized application for Program Integrity Contractors, facilitating case tracking, audits, investigations, and workload management. UCM supports coordinated efforts to prevent fraud and ensure compliance through efficient lead management, investigative actions, and reporting. As part of CMS’s modernization initiative, we are transforming UCM into a modern, scalable architecture that enhances performance, security, and usability. This effort includes:

• Migrating to cloud-based solutions
• Improving system interoperability
• Adopting cutting-edge technologies to streamline workflows
• Improving data-driven decision-making

Our goal is to ensure a more robust, efficient, and future-ready platform for program integrity operations.

Security Clearance Requirements

• US Citizenship or Green Card only - we do not offer Sponsorship
• US Residency for at least the past 3 years
• Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation
• Medical or recreational marijuana use is considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust.

Benefits

• Remote First, Remote Only Culture
• Four weeks paid time off yearly (prorated based on start date for the first year)
• 10 paid floating company holidays
• Flexible schedule
• Work from home setup including a Macbook
• Collaborative, learning environment
• Medical, dental, and company-paid vision insurance
• Optional HSA account with some medical plans and a company contribution
• Company paid basic life and AD&D insurance coverages
• Company paid short and long term life insurance
• Optional critical illness and accident insurance
• 401K plan with 3% safe harbor contribution
• Wellness resources and virtual care
• Perks Plus employee discounts

Primary expectations of a Program Director include

• Experienced in managing all aspects of program performance (i.e. technical, contractual, administrative, financial) and coordinating program activities across multiple efforts
• Exhibits stakeholder management skills, with the ability to develop and maintain strong client relationships
• Effective communication skills, collaborating with stakeholders for changes to program scope, timeline, or budget
• Manages planned contract revenue, billable utilization, and gross profit achievement
• Utilizes influential skills to translate client vision and drive project activities to successful outcomes
• Serves as a trusted partner, and advises clients on strategic vision and direction
• Manages contractual obligations and oversees and manages output of subcontracting partners
• Recognizes issues and conflicts and problem solves solutions, strategically turning barriers into opportunities
• Negotiates outcomes and agreements that benefit the project and company
• Advanced ability to partner with technical and growth leaders to identify and drive organic and new growth opportunities
• Advanced ability to develop strategic program plans that benefit the organization over the long term
• Advanced ability to identify program risks and implement mitigation techniques in a timely manner
• Responsible for hiring, performance management, timecard reviews, PTO management, and team development

Basic Qualifications

• Bachelor's degree and 8+ years of experience
• 5+ years of experience managing technology service delivery projects
• Working knowledge of Federal Contract execution
• 3+ years of experience in Agile Software Development
• 5+ years of experience in a leadership role in a client services organization
• Demonstrated experience selling in a client services environment

Salary: $170,000 - $220,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment form but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.