Customer Service Representative

Job Description

Job Description

Job Summary

Customer Service Representative

State of Arizona

Full-time

In-Office | Phoenix, AZ, United States

This is for the State of Arizona. The job closes 4/20 at 3PM Pacific time, all resumes have to be submitted by then. If you are interested, please send the following to my email View email address on ziprecruiter.com

1. Resume:

2. email:

3. last 5 of your social security:

4. Interview availability:

5. if offered, when can you start:

6. 2 references:

7. Home address:

Responsibilities:

• 
  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or

• obtain details of complaints.

• Provide a service such as a license, registration, title, permit, or program eligibility information

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

• Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving

• difficult customer service complaints/problems ; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.

• Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis

What's in it for you? (Salary, Commissions & Benefits)

• On-site work location in Glendale, AZ — be part of a collaborative team in our local office

• Competitive base salary as the core of your compensation package