Customer Service Representative - Aftermarket Parts (Chicago Area)

Customer Service Representative - Aftermarket Parts Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative to contribute to the Parts Team. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. What You'll Do Provide inbound and outbound phone support for our Aftermarket Parts contact center. Manage cases efficiently, labeling and prioritizing for timely resolution. Respond to customer inquiries quickly, meeting established performance goals. Process orders, credits, and returns in compliance with company guidelines, ensuring accurate documentation. Manage order changes and maintain precise order entry. Identify, address, and escalate issues as needed. Monitor order fulfillment, proactively resolve shipping delays, and collaborate with leadership to implement corrective actions. Part identification in engineers machine breakdowns through unit specific files from technician terminology, function, and location and sometimes photos. Track performance metrics and recommend improvements. Pursue ongoing training and personal development. Process all Credit Requests, & Return Authorization Requests from start to finish Enter all cases into Salesforce. New: create RCA, and Actions on all Credit requests Process credit card transactions upon Request from Customers Email Customer's Past Due Invoices for Collection upon requests with list of Past due items Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customer's Performs other duties and projects as assigned and required. What You'll Bring High School Diploma or equivalent. At least 4 years of experience in Customer Service, Sales, Marketing, Communications, Service, or a related field, OR a Bachelor's degree in a relevant discipline. Excellent written and verbal communication skills across email, chat, and phone. Ability to simplify complex information for customers. Professional, confident, and trustworthy customer interactions. Strong problem-solving skills, curiosity, and creativity. Ability to build strong relationships internally and externally. Comfortable working in ambiguous situations. Experience with Oracle and Salesforce. Proficiency in Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint). Strong team player. Preferred Qualifications: Bachelor's degree in Business, Marketing, Communication, or Industrial Engineering. Quick learner, adaptable to new systems. Experience with process improvement and lean manufacturing. Strong organizational and time management skills. Why Join Us We are a global company, and our culture is defined by our Values Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose. Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs. For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate The compensation range for this position is $27-$32 hourly. Pay is based on several factors including but not limited to education, work experience, certifications, etc. This above description is non-exhaustive and there may be additional duties in accordance with the role. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. About Terex: Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehiclesincluding fire, ambulance, and recreational vehiclesalongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders. For more information, please visit Additional Information: We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at View email address on click.appcast.io. The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.