Help Desk Specialist

Help Desk SpecialistThe Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.Essential Job Functions:Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.Troubleshoot problems with hardware, software, networking, and other related technologies.Document, track, and monitor problems to ensure timely resolution.Required Skills:Due to the sensitivity of customer related requirements, U.S. citizenship is required.A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.Thorough knowledge of Windows operating systems and Microsoft Office.Strong analytical and problem-solving skills.Excellent verbal and written communication skills.Attention to detail and the ability to accurately document technical issues.Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.Pass the CompTIA Network+ within ninety days of hire if not already obtained.Desired Skills:CompTIA Network+ CertificationCustomer service experience.