Front Desk Agent (Part-Time) - Hampton Inn & Suites - Biltmore Village

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality Why join our Front Office team? $17.00 per hour starting pay Opportunities to earn e-tips directly from guests and clients Hilton brand hotel discounts for you, your family, and your friends Friendly and supportive work environments Fun wellness employee program with annual bonus of up to $200 YMCA membership monthly discount Exciting employee events and activities Incredible employee learning and growth opportunities Please note that the schedule for this position is Friday, Saturday, and Sunday only. As a Front Desk Agent, you will: Represent the hotel through all stages of a guests' stay, from check-in to check-out Accommodate guest requests whenever possible Assign and register guests to available rooms Coordinate room status with our other hotel teams Familiarize yourself with all Biltmore Farms policies, procedures, and facilities Be a considerate, creative, and confident concierge Essential Elements As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. We are all a team at Biltmore Farms Hotels and together we each as one to welcome our guests like family. Working as a team will be key to your success. This position will require tact, diplomacy, grace, and patience. Education & Experience High School graduate or equivalent. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guest who visit the workplace. Previous hotel-related experience desired. Knowledge Be professional in all dealings with guests and co-workers. Identify problems and review information. Must be able to use math skills to solve problems quickly and correctly. Concentrate and not be distracted while performing a task. Must be able to multi-task. Anticipate guest needs. Be aware of others' actions and reactions and understand possible causes. Post Offer / Pre-Employment: For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

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