Customer Engagement Representative

Customer Engagement Representative

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Customer Service Expertise: Minimum of 2.55 years of experience in customer-facing roles, preferably in the cleaning, hospitality, or home services industries, demonstrating excellent phone and email communication skills.
• Sales Proficiency: Proven ability to engage leads, nurture client relationships, and achieve sales goals effectively.
• Industry Knowledge: Familiarity with the cleaning industry or similar service-oriented industries, including understanding customer needs and expectations for these services.
• Technical Skills: Hands-on experience with Booking Koala or similar scheduling platforms and proficiency in using online customer management tools.
• Communication Skills: Fluent English, both written and spoken, with the ability to draft clear and engaging messages.
• Detail Orientation in Service Delivery: High level of accuracy in scheduling and coordinating cleaning services, ensuring customer satisfaction through attention to detail and timely communication.
• Video Editing Support (Preferred - Not Required): Ability to assist with creating visually engaging video content, including basic editing and formatting, to enhance brand visibility and support marketing initiatives across social media platforms.

Core responsibilities:

• Customer Service Excellence: Respond promptly to inbound inquiries via phone and email, ensuring a positive experience for potential and existing clients.
• Lead Generation and Outreach: Monitor Facebook groups and other online forums for opportunities to connect with potential clients seeking cleaning services.
• Sales Conversion: Engage warm leads, provide detailed service information, and close sales effectively to meet or exceed targets.
• Scheduling and Coordination: Use Booking Koala to schedule cleaning services, communicate with the team, and manage updates for customers.
• Profile Management: Maintain and update online profiles on various platforms to reflect current service offerings and promote brand visibility.
• Customer Support Administration: Handle follow-up communication, resolve client concerns, and ensure seamless service delivery through professional correspondence.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!