Senior Salesforce Technical Lead

Senior Technical Lead

The senior technical lead will develop, enhance and support new CRM Case Management immigrant Information System. This candidate will work closely with the vendor and project manager and product owner to interpret and translate agency policies, business rules, and requirements into appropriate salesforce based solutions. The position strongly emphasizes understanding of agile methodologies and hands on Salesforce Development.

Detailed List Of Job Duties And Responsibilities:

• Collaborate with business partners, stakeholders, and senior IT teams to uncover business challenges, define application needs, and ensure accountability in building strategic roadmaps that align with business requirements.
• Lead discovery workshops to uncover business challenges and goals. Compile and implement application plans for new or existing systems.
• Demonstrate application models/prototypes and integrate user feedback. Write and maintain scripts and code, including application installations and updates.
• Mentor application developers and provide technical support to end-users as needed.
• Run diagnostic tests and perform debugging procedures.
• Manage application integration, maintenance, upgrades, and migrations. Document development processes, procedures, and standards.
• Ensure a scalable, reliable, and available architecture for applications.
• Analyze issues and obstacles to settle root cause and identify appropriate corrective action.
• Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Act as a release manager, approving configuration and coded items to be deployed between environments.

Required At Hire Skills:

• Advance / expert level knowledge of Salesforce Service/ PSS Solution, MuleSoft, Omni Studio, API development / integration, reporting / dashboard development etc.
• Advance/ expert level knowledge of Data mapping and migration tasks from legacy system to Salesforce.
• Advance / expert knowledge of salesforce data model and architectural design / development.

Preferred Knowledge, Skills, And Abilities:

• A minimum of 10 years' experience in salesforce architecture, analysis, design, development, customization and maintenance of applications and systems
• Providing solutions to business requirements, tracking deliverables and performing feasibility analysis estimations.
• Domain knowledge of large immigrant systems will be a plus.
• Expert/Advance level Salesforce system admin knowledge.
• Must be self-motivated with strong diagnostic and problem-solving skills.
• Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment.
• Demonstrated ability to work independently and within project teams.

Education And Certifications:

• Bachelor's degree in information systems or computer science, or other related field, or equivalent work experience.
• PMP, IIBA, and/or ABAC Certifications are a plus
• Advance Salesforce System Administrator Certifications

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."