Vice President GBS Customer Admin &T Operation

Role Description

We are seeking a VP GBS Customer Admin & Operation to build and lead in scope Quote-to-Cash operations, to ensure reliable and consistent service delivery across all in-scope processes. The role will shape operating model, service scope, governance, and ways of working within GBS. It translates globally defined strategy, processes, and policies into scalable day-to-day operations, while driving service quality, continuous improvement, innovation and digital delivery.

Reporting to the SVP Global Business Services, the role is part of the GBS leadership team.

• Lead WalWil GBS Customer Admin & Operation teams globally
• Lead relevant Customer Admin & Operation teams across current and future GBS delivery locations as the model matures.
• Take an active part in shaping GBS overall Operating model including Service Desk & Portal, Governance, Service management etc.
• May include selected Customer Admin and transaction-related processes as scope is confirmed and review future service areas that could be assessed as part of the continued design work within Quote-To-Cash.
• Participate in joint working groups on related subjects (Customs, Safety & Security, Digitalization…)
• Ensure teams work in compliance with WalWil terms and conditions, legal limitations, and other processes to prevent risk exposure.
• Responsible for ensuring compliance with international trade regulations and customs laws across all locations where we operate.
• Manage Service Development with focus on process & system specialists, Automation, continuous improvement, analytics & data and digital (CDO & DDO) alignment.
• Identify opportunities to streamline processes, enhance efficiency and utilize automation.
• Guide team to work together as one, no barriers from borders.
• Track and report key performance measures. Communicate metrics to relevant stakeholders to highlight issues, identify root causes, and solve in conjunction with other functional process owners.
• Ensure implementation of global policies and processes.
• Manage and develop highly engaged team.

Qualifications

• Extensive leadership experience in shared services, and/or GBS environments, including accountability for large-scale service delivery
• Strong operational experience in Quote-To-Cash (finance) services
• Stakeholder management, since this role is highly engaged on the BU and Customer side.
• Experience in leading large international teams, with customer orientation / mindset and intercultural competency.
• Experienced from transformational project management, with proven experience from similar role and/or leadership positions
• Strong team-builder, collaborator and motivator, engaged, enthusiastic and a doer
• Experience from process improvement/business process reengineering
• Experience of managing organizational restructuring and change processes
• Solid experience in performance management, KPI’s and OKR methodologies
• Strong communication and facilitation skills
• Ability to identify and address problems and challenges “intuitively”
• Good knowledge in Service Management like Incident & Problem management, LEAN, 6Sigma etc
• Good Digital & AI understanding
• Good understanding of platforms and technology platforms such as ERP etc is an advantage

Requirements

• This is a global role, so you can be based in any of our locations worldwide
• Department: Global Business Services
• Reports to: Senior Vice President Global Business Services
• Last application date: 01 August 2026

Company Description

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

• We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world.
• Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics.
• We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries.
• Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.