Director, Global Operations

Director, Global Operations FLSA Status: Exempt | Full‑Time | Location: Remote WHO WE ARE MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive. Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission‑critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth. Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees. WHAT YOU’LL DO MGT is seeking a highly driven, strategic, and execution‑oriented Director, Global Operations to help build, scale, and optimize our global delivery model in support of the company’s growth objectives. This role is central to advancing MGT’s global talent and operating strategy, including oversight of our Build‑Operate‑Transfer (BOT) partnerships with global providers and the phased transition to a captive delivery model over time. The Director will ensure we deliver high‑quality, cost‑effective, and scalable solutions across regions while building toward greater long‑term control, capability, and consistency. The Director, Global Operations will operate as both a builder and operator — bringing structure to a complex environment, strengthening accountability across vendors and internal teams, and translating data into actionable decisions that improve outcomes. Drive Global Delivery Performance Own end‑to‑end performance of MGT’s global delivery model, identifying gaps in quality, speed, and consistency, and driving measurable improvements across teams and partners. BOT Strategy & Captive Model Transition Own the performance and evolution of MGT’s Build‑Operate‑Transfer (BOT) model with global providers, ensuring strong governance, capability building, and knowledge transfer. Lead the strategic transition from provider‑led delivery to a captive model over time, balancing cost, control, quality, and scalability. Own Process Design & Operational Rigor Design, standardize, and continuously improve global operating processes to ensure scalability, clarity of ownership, and efficient execution across all regions and functions. Vendor Management & Accountability Lead coordination with global providers, including oversight of BOT structures, enforcing SLAs, driving performance accountability, and ensuring effective knowledge transfer to support the transition toward a captive delivery model. Stakeholder Leadership & Escalation Management Serve as the primary operational partner to Practice Groups (PGs), Operating Groups (OGs), and People & Culture (P&C), proactively managing expectations, resolving escalations, and driving alignment. Data, Metrics & Insights Develop and maintain dashboards, KPIs, and performance frameworks to provide clear visibility into global operations and inform decision‑making at the executive level. Financial Oversight & Value Realization Track hiring activity, resource costs, and savings, ensuring global initiatives deliver against financial expectations and ROI targets. Execution of Global Talent Strategy Support and operationalize MGT’s global talent strategy, ensuring hiring, onboarding, and delivery models are aligned with business needs and scalable for growth. Transformation & Continuous Improvement Lead initiatives to improve execution, address systemic issues, and evolve the operating model, including BOT optimization, captive capability build‑out, process reengineering, and adoption of new tools and capabilities. Communication & Change Enablement Develop clear communications, training materials, and process documentation to support adoption and understanding of the global model across stakeholders. Planning, Forecasting & Controls Support budgeting, forecasting, and financial controls, including billing validation and audit processes to ensure accuracy and discipline. WHAT YOU’LL BRING We are looking for a highly analytical, execution‑oriented leader who thrives in building and scaling global operations, driving accountability, and turning insight into action. Bachelor’s degree in Business, Finance, or related field; advanced degree preferred. Ten (10) or more years of experience in global operations, finance, consulting, or a related leadership role within a professional services, consulting, or global delivery environment. Proven experience working with global delivery models (offshore, nearshore, or captive), including managing vendor and partner ecosystems. Strong track record of designing, implementing, and optimizing operational processes and delivery models at scale. Demonstrated ability to manage and hold vendors accountable , including SLA management, performance tracking, and issue resolution. Advanced analytical capability, with experience building dashboards, KPIs, and performance frameworks that drive measurable outcomes. High proficiency in Excel (data modeling, analysis) and PowerPoint, with the ability to translate complex data into clear, executive‑level insights. Experience operating in fast‑paced, high‑growth environments , with the ability to manage multiple priorities and deliver results under ambiguity. Strong stakeholder leadership skills , with the ability to influence and align across Finance, HR, Legal, IT, and Operations. Exceptional communication skills, including presenting to senior leadership and driving alignment across diverse teams . Bias toward action — ability to move from analysis to execution and deliver results quickly and effectively. Experience supporting or leading transformation initiatives , including driving change, improving execution, and scaling operations. Comfortable working across time zones and operating in a global, highly collaborative environment . Exposure to AI‑enabled workflows, automation, or process reengineering is a strong plus. WHAT WE OFFER Our world‑class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects, and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP). Specifically, we will offer you a competitive compensation package including: Flexible paid time off 5% 401K matching program Equity opportunities Incentive and bonus programs Up to 16 weeks of paid parental leave Flexible spending accounts Full‑health benefits with base employee coverage fully funded, comprising: Medical, dental, and vision coverage Life insurance Short and long‑term disability coverage MGT Impact Solutions, LLC will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic or class protected by law. MGT Impact Solutions, LLC is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr