Community Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Overview:

The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.

Duties/Responsibilities:

• Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.

• Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.

• Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.

• Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.

• Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.

• Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.

Required Skills/Abilities:

• 1-3 years relevant property management experience required, preferably conventional

• Excellent time management skills with the propensity to be a leader

• Team player, willing to go the extra mile to provide concierge level customer service

• Effective communicator; both written and verbal

• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder

• Well versed in property management software and technologically savvy

• Some understanding of preventative and ongoing property maintenance