Field Services Manager

What you will do Supporting Johnson Controls’ Mission Critical Services (MCS) with the Data Center Solutions/Silent-Aire area, you will delegate responsibilities to team members, motivate other service managers or supervisors, and ensure that their work area achieves goals in areas such as profitability, accountability, and customer satisfaction. You will also be responsible for region profitability, client relations, employee development, retention, and safety program compliance while ensuring high levels of operating performance as measured by customer satisfaction, profitability, and growth. You will have five main areas of responsibility: Service Agreement Fulfillment Regional Deployment QA/QC Maintenance Technical Consulting How you will do it Manage the day-to-day operations of a regional service company including people, facilities, tools and equipment and customer service and satisfaction. Manage multiple client projects/accounts through regular site visits, client interaction, and appropriate software tools. Responsible for building and maintaining client relationships. Develop and execute service level agreements. Assign responsibility for executing project plans to key subordinates after careful assessment of how to utilize their qualifications and strengths. Monitor and report the progress of all project’s activity within the region, including significant milestones, and any conditions, which would affect project quality, cost, or schedule. Provide project field support on projects, as required. Responsible for interviewing, hiring, training, and evaluating service technicians in the region. Conduct performance reviews for building leads; lead and motivate leads in human resources activities (such as raising retention rates). Develop and maintain expert technical knowledge across the product/service line. Contribute to building the infrastructure, personnel, and client base in their respective region. Research, troubleshoot, and follow through for a prompt resolution of any customer question, problem, or complaint. Assist Business Development with marketing activities in the applicable region by providing leads, participating in project scope development, negotiation of changes to the scope of work. Responsible for maintaining and improving region profitability. Lead and motivate leads in optimizing costs and quality control, as well as modeling excellent relations between the business and the community. Implement corporate directives and develop regional business plans to meet financial objectives. Manage, plan, and coordinate the operation strategies of a company within a geographical region. Generate regional business reports, collect statistics, and ensure paperwork is properly completed. Provide information by collecting, analyzing, and summarizing data and trends. Protect organization's value by keeping information confidential. Other duties and projects as assigned. What we look for Required: Bachelor’s Degree in related field and/or equivalent work experience Minimum 6+ years of experience in field operations management 3+ years of people management and/or supervisory experience Exceptional communication skills with internal/external customers Proven organizational and analytical skills Ability to travel up to 30% Preferred: HVAC and/or electrical certifications Familiarity with PLC programming or refrigeration #LI-Onsite HIRING SALARY RANGE: $82,000 - $146,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.