Field Service Supervisor

Job Summary: The Field Service Supervisor is responsible for overseeing and managing the daily operations of their assigned team, ensuring that all tasks are completed efficiently, safely, and in compliance with policies and standards. This role involves supervising staff, providing training and guidance, and fostering a positive and productive work environment. The Field Service Supervisor plays a critical role in ensuring the quality and timeliness of work, addressing any issues that arise, and supporting the overall goals of the department and organization. Supervisory Responsibilities Supervises field service technicians (1–4). Duties/Responsibilities Production Act as a production job leader or crew member when workload demands. Teach and mentor direct reports on how to run jobs and projects to meet or exceed expectations. Safety Ensure assigned technicians are current on required safety training and that completion is reflected on their scorecard. Regularly discuss safety training and EHS policies and procedures with team members and ensure implementation of proper safety procedures. Ensure direct reports understand and properly use JHA, AHA, Lifted Conductor, Energized Work Permit, and other safety related forms at all times. Use, demonstrate, and teach Human Performance Error Elimination principles and tools. Technical and Career Development Perform technical skills assessments of each direct report and log their proficiency in the skills matrix. Develop a career path and individual training plan with each direct report and ensure team members receive on‑job training and exposure to new learning and job tasks per their training plan. Ensure data sheet programs are correctly used and data sheets are completed accurately and on time. Customer Service Ensure the team demonstrates the POWERX Difference (appearance, solutions, reliability, timeliness, equipment). Obtain timely, accurate, and approved change orders from customers prior to added work and communicate changes to internal team members as needed. Provide exceptional customer service to clients and teach team members to do the same. Ensure accurate customer data is reported and reports are completed on time. Performance Management Provide regular, ongoing positive and constructive feedback to direct reports about their work performance. Address performance concerns as they arise and issue written disciplinary warnings when appropriate in collaboration with the Operations Manager and HR. Provide recommendations to management for annual merit raises. Leadership Provide daily work direction to effectively execute customer jobs according to scope and budget. Ensure direct reports have the tools and equipment they need to be successful. Additional responsibilities and tasks as required to support the organization’s goals and adapt to evolving business needs. Attributes/Abilities Must have a satisfactory background/MVR check. Must pass a pre‑employment, post‑accident, reasonable suspicion, and/or random drug test. Must have reliable transportation and a valid driver’s license. Extensive knowledge of safety requirements and procedures in the electrical industry. Computing skills including email, internet, data entry, and Microsoft Office products. Strong leadership and team management skills. Strong interpersonal and social skills. Excellent verbal and written communication. Highly organized and detail‑oriented. Experience and Education 2+ years of experience in the Electrical Testing or Engineering field. 1 year of successful experience in POWERX Field Services preferred. High school diploma required; Associate’s degree in Electrical Power Distribution and Control or similar experience and training from the military preferred. Current training in OSHA 30 Hour, MSHA, NFPA‑70E, CPR/First Aid/AED, and/or Smith Driver Training. Prior supervisory experience preferred. Physical Requirements Ability to travel up to 50% of the time. Ability and willingness to work occasional overtime as needed. Ability to lift up to 50 pounds. #J-18808-Ljbffr