Director of Platform Engineering

Job Description

The Director of Platform Engineering owns the shared services layer that powers all of the clients product lines. This role is responsible for the architecture, delivery, and operational health of platform services (payments, reporting, messaging, authentication, search, and more) that six product verticals depend on daily.

The Director leads two engineering teams (Platform Core and App Designer/Studio), drives cross-product integration, and partners with product leadership to balance competing priorities across a complex stakeholder landscape. This is a platform services leadership role that requires deep technical judgment, strong delivery management, and the ability to navigate a multi-product organization.

Key Responsibilities

Platform Services Ownership & Architecture (Primary)

• Own the architecture, roadmap, and delivery of Platform's shared services: Payments, Reporting (QuickSight/Redshift), SMS/Messaging, Authentication/Identity, Search, API Gateway, Tenant Management, Configuration, File Upload, and Forms

• Drive standardization of platform services across products, applying the design rule: if three applications implement it, Platform owns it

• Establish and evolve multi-tenant patterns (B2B2C isolation, B2B row-level filtering) that support clients jurisdiction hierarchy (State, County, Municipal)

• Lead modernization of the platform stack, including event-driven architectures (EventBridge, Lambda), microservices, and serverless patterns

• Partner with the AI team to design platform services that enable AI capabilities (RAG pipelines, chatbot infrastructure, data extraction, MCP integration)

Cross-Product Integration & Stakeholder Management

• Serve as the primary engineering point of contact for product teams consuming platform services

• Navigate competing priorities from multiple product leaders and executive stakeholders, translating business urgency into engineering sequencing

• Own integration planning for new product onboarding onto platform services (e.g., SMS rollout; QuickSight reporting)

• Drive cross-team alignment on API contracts, integration patterns, and shared dependencies

• Communicate platform capabilities, constraints, and tradeoffs to non-technical stakeholders clearly and directly

Team Leadership & Delivery

• Lead two engineering teams: Platform Core (across Reporting, Payments, general API) and App Designer

• Own sprint planning, delivery cadence (2-week sprints, Thursday to Wednesday), and release management

• Manage the 60/40 capacity model: 60% planned feature work, 40% buffer for production support, bugs, and cross-team requests

• Mentor engineers at varying levels, with particular attention to developing mid-level talent into senior contributors

• Foster a culture of ownership, delivery discipline, and bias for action

Infrastructure & DevOps Improvement

• Own and improve CI/CD pipelines to increase deployment frequency and reliability

• Drive infrastructure-as-code practices and AWS operational excellence across the platform's serverless architecture

• Improve monitoring, alerting, and incident response processes

• Lead disaster recovery planning and execution (current RTO target: 4 hours)

• Identify opportunities for cloud cost optimization and operational efficiency

Security & Compliance

• Embed security into development workflows (vulnerability scanning, SBOM generation, code quality tooling)

• Partner with security leadership on compliance requirements appropriate to government customers

• Manage access controls, secrets management, and data protection across platform services

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 10+ years in software engineering with significant time in platform, services, or API-layer architecture

• 5+ years leading engineering teams, including distributed or offshore teams

• Strong experience with AWS serverless architecture (Lambda, API Gateway, EventBridge, SQS/SNS, RDS, Redshift)

• Track record of building and operating shared services consumed by multiple product teams

• Experience managing competing priorities across a multi-product organization

• Experience in regulated environments (government, finance, or healthcare)

• Node.js/TypeScript proficiency (primary platform language) • Experience with event-driven data pipelines (EventBridge, Lambda, Redshift star schemas)

• Familiarity with payment processing integrations (gateway APIs, reconciliation)

• Experience with embedded analytics or BI platforms (QuickSight, Tableau, or similar)

• Exposure to AI/ML integration into platform services (RAG, LLM APIs, chatbot infrastructure)

• Background in CI/CD modernization and developer experience improvement

• Experience with multi-tenant SaaS patterns in a B2B or B2B2C context