HVAC Service Coordinator/Customer Service

AFGO, a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for a HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients, coworkers, suppliers and sub‑contractors. Responsibilities Setting up appointments for Preventive Maintenance and Quoted Repair services Providing status updates related to Technician response time, diagnosis and resolution Conducting follow‑up correspondence to ensure Client satisfaction Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload Qualifications & Skills The ideal candidate will possess previous Customer Service experience in a business to business environment Knowledge of Microsoft Office is required Knowledge of Microsoft Dynamics for Field Service is preferable ServiceChannel FM Pilot Benefits Offered Medical, Dental, Vision and 401K #J-18808-Ljbffr AFGO Mechanical Services, Inc.