Senior Director, IT Operations

Responsibilities Provides executive leadership across IT Operations and Infrastructure teams, fostering a high‑performing, highly engaged organization focused on reliability, accountability, and customer outcomes. Leads enterprise 24x7 operations including monitoring, alerting, incident management, and technical support, ensuring rapid detection, response, and resolution of production issues. Establishes and drives a consistent IT Service Management (ITSM) framework, including incident, problem, and change management disciplines aligned with ITIL best practices. Owns enterprise monitoring and alerting strategy and governance, ensuring comprehensive visibility across applications, infrastructure, and data flows. Directs the strategy, engineering, and lifecycle management of infrastructure platforms, including data centers, private and public cloud environments, compute, storage, and network systems. Develops and executes infrastructure technology roadmaps aligned with enterprise architecture, scalability, resilience, and performance requirements. Leads technology lifecycle management, including hardware/software refresh programs, capacity planning, and prevention of technology obsolescence. Drives adoption of automation and modern tooling to improve provisioning, monitoring, incident response, and operational efficiency. Oversees business continuity and disaster recovery strategies, ensuring readiness, testing, and alignment with enterprise risk management requirements. Acts as the central point of accountability for major incident management, driving cross‑functional coordination and executive communication during critical events. Serves as the voice of the customer for operational performance, ensuring proactive communication and continuous improvement of service delivery. Partners with Security, Risk, and Compliance teams to ensure infrastructure and operations adhere to regulatory, security, and data protection standards. Collaborates with Engineering, Architecture, and DevOps teams to ensure operational readiness, scalability, and supportability of new systems and services. Manages vendor relationships, including cloud providers, colocation partners, and infrastructure vendors, ensuring service levels, cost efficiency, and performance expectations are met. Drives a culture of continuous improvement through metrics, performance management, and operational excellence frameworks. Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. Requirements Typically, a minimum 15+ years of progressive experience in IT Operations, Infrastructure, or Technology leadership roles, including leading multiple teams and functions. Demonstrated experience managing enterprise‑scale 24x7 operations in a highly available, customer‑facing environment. Strong experience with ITSM/ITIL frameworks, including incident, problem, and change management. Deep understanding of infrastructure platforms, including data centers, cloud (public and private), compute, storage, networking, and identity management. Experience leading infrastructure lifecycle management, capacity planning, and large‑scale platform environments. Proven ability to lead during high‑pressure incidents and drive fact‑based decision making in real time. Strong experience in automation, DevOps practices, and modern operational tooling. Demonstrated ability to manage risk across technology operations and infrastructure domains. Proven ability to communicate effectively with senior leadership, technical teams, vendors, and business stakeholders. Strong leadership, organizational, and stakeholder management skills in complex, matrixed environments. #J-18808-Ljbffr Jobtailor