Quality Assurance Analyst

Quality Assurance Role

Monitor inbound and outbound calls, emails, and chat interactions

Evaluate teammate performance against quality standards and company guidelines

Assess demeanor, technical accuracy, customer service delivery, and compliance

Provide clear, constructive, and actionable feedback to teammates and team leads

Identify trends, flag recurring issues, and recommend process improvements

Partner with operations and leadership to continuously raise the bar

Qualifications

3+ years of experience in a Quality Assurance role in a call center or BPO setting (Required)

Detail-oriented — you catch what others miss, and you do it with care

A confident, empathetic communicator who gives feedback that uplifts, not discourages

Analytical thinker who can spot patterns and translate them into actionable insights

Familiar with QA tools, scorecards, and calibration processes

Self-driven and thrives working independently in a remote environment

Flexible with shifting schedules and committed to consistency

Benefits

Full-time remote work with a complete WFH support program

Maxicare HMO + PhilHealth coverage

SIL, PTO, and a special birthday leave

Paid vacation leave

Zero-interest employee loan program

Performance bonuses and merit-based recognition

Monthly Gen Pow-Wows and team engagement events with prizes

Arvios Leadership Development Academy and workshop programs

Monthly 1-on-1 touchbase calls with your HR partner

Home Office Requirements (Must Provide Screenshot)

Stable internet connection with at least 100 Mbps postpaid

Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

Noise-cancelling headset

Dual monitor is mandatory

Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and power outage backup