Network Operations Center (NOC) Engineer

Position: Network Operations Center (NOC) Engineer Location: Wilmington DE (405 N King St Wilmington DE 19801) Duration: Long Term Work Model: On-site Salary- ***K-***K Main Skills- NOC monitoring Dashboard monitoring, NOC, email alerts, eyes-on-glass, etc.. AppDynamics, SiteScope, RiverBed, SolarWinds, MuleSoft and Dynatrace We are seeking a detail-oriented and reliable Network Operations Center (NOC) Engineer. This role is ideal for candidates with at least two years of experience in technical service desk or network operations, who are familiar with monitoring tools and escalation procedures. The primary focus is on monitoring alerts, creating incidents and ensuring timely escalation. Key Responsibilities: Alert Monitoring Incident Creation: Monitor multiple alert queues using tools Create and manage incidents following defined escalation procedures Notify relevant support teams based on alert type and severity Network Monitoring: Monitor network switches and routers using monitoring tools Handle auto-generated network incidents from systems and engage Major Incident Management team for escalation if required Application System Monitoring: Use monitoring tools for application-level alerts and system/server-level alerts Confirm device connectivity via ping tests and include results in incident documentation Required Qualifications: Minimum 2 years of experience in a NOC and IT monitoring role Familiarity with ServiceNow or similar ITSM platforms Basic understanding of network and application infrastructure Basic troubleshooting skills (e.g., ping tests, connectivity checks) Ability to follow structured procedures and escalate issues appropriately Strong communication and documentation skills Willingness to work in a 24x7 environment Preferred Qualifications: Exposure to monitoring tools such as AppDynamics, Site Scope, MuleSoft, Riverbed, or Dynatrace Experience working in environments with automated alerting and incident generation Key Attributes: High availability and reliability Strong team collaboration and communication Proactive attitude with attention to detail The pay range for this role is *** - **** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. "*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ." Yantran LLC