Services Specialist

Job Title

Pay Rate: $35.00 - $40.00 per hour

Summary:

• Location: Houston, TX
• Work Mode: Onsite

Responsibilities:

• Drive defect analysis of each site NC, using all necessary tools to verify the root cause of the defect.
• Accurately register all analysis results in the system.
• Evaluate possible solutions with support from Engineering or suppliers, both technically and financially.
• Manage the necessary cost approval process and approve relevant sales orders based on DOA.
• Implement the selected solution, documenting all details accurately in the system, and work closely with other involved functions.
• Ensure compliance with cycle time resolution of issues from opening until delivery.
• Ensure timely delivery of material to site, coordinating all involved functions.
• Lead the FOC (free of charge) process application for managed NC and dedicated area.
• Deliver and update reports for assigned projects and areas.
• Proactively participate and, if necessary, lead NC weekly meetings, providing the required updates.
• Collaborate with the program manager on initiatives for SOS cell improvement.
• Measure performance according to the following indicators:
  • Cycle time of resolution
  • Adherence to the NC resolution procedure and operating instruction
  • Number of SR solved in a week
  • FOC achieved/lead
  • Initiatives managed

Requirements:

• Bachelor's degree from an accredited university or college, preferred in engineering or machine.
• Minimum 6 years of experience preferred in quality or non-conformity management, FSE, or Engineering.
• Previous experience in a quality/analytics function.
• Analytical and problem-solving capabilities.
• Fluent in English.

Preferred Skills:

• Ability to lead and motivate others to accomplish business objectives.
• Ability to multi-task in a high-pressure environment.
• Ability to organize and prioritize tasks, risks, resources, milestones, and deliverables.
• Strong interpersonal and communication skills across multiple functions.
• Knowledge of ISO9001.
• O&G product knowledge.
• Proficient in MS Excel.