Patient Services Coordinator

vTech Solution

Job Summary:

The Patient Care Coordinator (PCC) is responsible for coordinating seamless care delivery for patients in a surgical or non-surgical primary care setting. Acting as a patient advocate, the PCC ensures patients have access to healthcare services by facilitating communication between patients, providers, ancillary services, and external agencies. The role involves managing pre-operative and pre-admission processes, scheduling, and supporting clinic efficiency and quality improvement activities.

Responsibilities:

Serve as the primary contact for clinic providers, patients, families, referring physicians, outside agencies, and the public regarding clinic services.
Act as liaison between patients and clinic areas to coordinate pre-operative planning, preparation, and planned hospitalizations.
Coordinate pre-admission tests, pre-surgery appointments, and procedures as delegated.
Ensure complete medical records are available at patient visits, admissions, and procedures.
Facilitate document flow between patients, providers, and payers.
Communicate care coordination status and completion to healthcare team members.
Address internal referrals in a timely manner under clinic leadership direction (if applicable).
Collaborate with financial services to ensure financial information is complete prior to appointments or procedures.
Assist with scheduling surgeries, procedures, or ambulatory management services.
Promote and maintain safety for patients, families, and coworkers through adherence to procedures and timely communication.
Provide summary reports on referral volumes and status to clinic leadership (where applicable).
Participate in quality assessment and improvement activities to enhance clinic and divisional effectiveness.
Maintain and improve professional competence, knowledge, and skills through ongoing learning.
Apply policies, procedures, protocols, and standards of practice consistently.
Represent the organization positively and demonstrate core values including patient-centered care, respect, teamwork, continuous improvement, and leadership.
Consistently use the AIDET communication system for excellent service delivery.

Required Skills & Certifications:

Minimum 1 year experience in a medical/healthcare setting or 2 years in a customer service role.
Experience providing high-level customer service in a fast-paced environment with confidentiality.
Solid understanding of medical terminology.
Knowledge of CPT and ICD10 coding.
Working knowledge of insurance authorization processes.
Strong written and verbal communication skills.
Excellent organizational, planning, and prioritization abilities.
Ability to work effectively in a team environment and maintain professional relationships.
Proficiency with Microsoft Office applications including Word, Excel, and Outlook.

Preferred Skills & Certifications:

Experience with Electronic Medical Records (EMR) systems.

Special Considerations:

Role is on-site and patient-facing in a primary care clinic environment.
Strict adherence to patient confidentiality and privacy standards.
Must demonstrate flexibility and willingness to take on increasing responsibility.
Consistent application of organizational values and communication protocols.

Scheduling:

Monday through Friday, 8:00 AM to 5:00 PM.
No weekends, holidays, or on-call duties.
Position is a 13-week contract.

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Vacancy posted 4 days ago

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