Patient Services Coordinator
vTech Solution
Job Summary:
The Patient Care Coordinator (PCC) is responsible for coordinating seamless care delivery for patients in a surgical or non-surgical primary care setting. Acting as a patient advocate, the PCC ensures patients have access to healthcare services by facilitating communication between patients, providers, ancillary services, and external agencies. The role involves managing pre-operative and pre-admission processes, scheduling, and supporting clinic efficiency and quality improvement activities.
Responsibilities:
The Patient Care Coordinator (PCC) is responsible for coordinating seamless care delivery for patients in a surgical or non-surgical primary care setting. Acting as a patient advocate, the PCC ensures patients have access to healthcare services by facilitating communication between patients, providers, ancillary services, and external agencies. The role involves managing pre-operative and pre-admission processes, scheduling, and supporting clinic efficiency and quality improvement activities.
Responsibilities:
- Serve as the primary contact for clinic providers, patients, families, referring physicians, outside agencies, and the public regarding clinic services.
- Act as liaison between patients and clinic areas to coordinate pre-operative planning, preparation, and planned hospitalizations.
- Coordinate pre-admission tests, pre-surgery appointments, and procedures as delegated.
- Ensure complete medical records are available at patient visits, admissions, and procedures.
- Facilitate document flow between patients, providers, and payers.
- Communicate care coordination status and completion to healthcare team members.
- Address internal referrals in a timely manner under clinic leadership direction (if applicable).
- Collaborate with financial services to ensure financial information is complete prior to appointments or procedures.
- Assist with scheduling surgeries, procedures, or ambulatory management services.
- Promote and maintain safety for patients, families, and coworkers through adherence to procedures and timely communication.
- Provide summary reports on referral volumes and status to clinic leadership (where applicable).
- Participate in quality assessment and improvement activities to enhance clinic and divisional effectiveness.
- Maintain and improve professional competence, knowledge, and skills through ongoing learning.
- Apply policies, procedures, protocols, and standards of practice consistently.
- Represent the organization positively and demonstrate core values including patient-centered care, respect, teamwork, continuous improvement, and leadership.
- Consistently use the AIDET communication system for excellent service delivery.
- Minimum 1 year experience in a medical/healthcare setting or 2 years in a customer service role.
- Experience providing high-level customer service in a fast-paced environment with confidentiality.
- Solid understanding of medical terminology.
- Knowledge of CPT and ICD10 coding.
- Working knowledge of insurance authorization processes.
- Strong written and verbal communication skills.
- Excellent organizational, planning, and prioritization abilities.
- Ability to work effectively in a team environment and maintain professional relationships.
- Proficiency with Microsoft Office applications including Word, Excel, and Outlook.
- Experience with Electronic Medical Records (EMR) systems.
- Role is on-site and patient-facing in a primary care clinic environment.
- Strict adherence to patient confidentiality and privacy standards.
- Must demonstrate flexibility and willingness to take on increasing responsibility.
- Consistent application of organizational values and communication protocols.
- Monday through Friday, 8:00 AM to 5:00 PM.
- No weekends, holidays, or on-call duties.
- Position is a 13-week contract.
Vacancy posted 2 days ago
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