Operations Manager - Hospitality

Operations Manager – Hospitality

Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are the top priorities.

We're looking for a hands-on leader who thrives in structured, metrics-driven environments and knows how to build strong teams, improve processes, and deliver consistent, high-quality results.

No industry-specific experience required — full training provided.

What You'll Do

• Oversee daily operations in a customer-facing, high-volume environment
• Manage staffing, scheduling, and workflow execution to ensure efficiency
• Lead, coach, and develop team members while driving accountability to performance standards and KPIs
• Monitor and improve key metrics related to service quality, productivity, and overall experience
• Ensure every interaction is professional, efficient, and consistent
• Identify operational gaps and implement process improvements
• Maintain a structured, organized, and results-driven environment
• Step in as needed to support the team and maintain service levels

What This Role Feels Like

• Fast-paced environment where priorities shift and strong leadership is essential
• A balance of people leadership and operational execution
• High standards — success is measured by team performance, consistency, and outcomes
• A role where you are actively involved, coaching in real time, and driving results daily

What We're Looking For

• 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments leading 30+ employees
• Proven ability to manage performance, track KPIs, and improve processes
• Strong leadership skills with the ability to coach, motivate, and develop teams
• Comfortable working in a structured, process-driven environment
• Highly organized with the ability to manage multiple priorities in a high-volume setting

Preferred Background

• Hospitality, restaurant, hotel, or guest services leadership
• Retail or service environments with high standards and performance expectations
• Experience in high-growth or rapidly scaling environments
• Experience leading teams through change, growth, or operational improvements

About You

You've worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy.

You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.

Compensation & Benefits

• $90,000+ base salary
• Health, dental, and vision coverage (majority employer-paid)
• 401(k) retirement plan
• Paid time off: 10 days (15 after first year) + 10 paid holidays
• Advancement opportunities in a growing organization

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.