Client Service Representative

Job Description

Job Description

Client Service Representative

Essex Veterinary Clinic | Essex, CT

Pay: $17.00-$23.00/hour (based on experience)

Schedule: Full-Time

Weekend Availability: Required

Health • Dental • Vision • 401(k) with Employer Match • Paid Time Off • Paid Holidays • Continuing Education Opportunities • Employee Pet Care Discounts • Mental Health Focused Services • Career Growth Opportunities • Team Events • & MORE!

Essex Veterinary Clinic is seeking a friendly, professional, and customer-focused Client Service Representative to join our team. As the first point of contact for our clients, you will play a critical role in creating a welcoming environment while supporting the daily operations of our busy veterinary practice.

This role is ideal for someone who enjoys interacting with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

At Essex Veterinary Clinic, we believe exceptional client care is just as important as exceptional patient care. Our Client Service Representatives are essential members of the healthcare team and help ensure every visit is a positive experience for pets and their families.

Learn More About Us:

Make a Difference Every Day

• Be the first impression of the practice for clients and their pets
• Help create a welcoming, professional, and compassionate experience
• Build relationships with clients and support the human-animal bond

Variety in Your Day

• Answer incoming phone calls and assist clients with questions and scheduling needs
• Schedule appointments and manage appointment flow
• Check patients in and out efficiently and accurately
• Process payments and maintain accurate client records
• Assist clients with prescription refill requests and general inquiries
• Support veterinarians and hospital staff with administrative needs

Team-Focused Environment

• Work closely with veterinarians, technicians, assistants, and fellow client service team members
• Be part of a collaborative and supportive hospital culture
• Contribute to exceptional patient and client care every day

• Excellent customer service and communication skills
• Professional, friendly, and compassionate demeanor
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Comfortable answering phones and interacting with clients throughout the day
• Basic computer proficiency and ability to learn practice management software
• Reliable attendance and weekend availability
• Ability to work both independently and as part of a team

• Previous customer service experience
• Previous veterinary clinic or animal care experience
• Experience scheduling appointments and managing client communications
• Knowledge of veterinary terminology
• Experience with veterinary practice management software
• Passion for working with pets and the people who love them

We know that considering a new opportunity is a big decision, and we're committed to making the process comfortable and confidential.

Whether you're actively searching or simply curious about what a career with Essex Veterinary Clinic could look like, we'd love to connect. Apply today and let's start a conversation about your experience, career goals, and what you're looking for in your next role.

Pieper Veterinary/COVE Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.