IT Support Analyst

Job Description

Job Description

Description

The IT Service Desk Analyst provides onsite technical support for the bank's corporate office while delivering remote support to branch locations. This role serves as the primary point of contact for end-user technology issues in a Windows-based environment, supporting hardware, software, user accounts, and network connectivity to ensure business continuity across the organization.

Key Responsibilities

Provide first-level technical support to bank employees via phone, email, remote support tools, and in-person assistance.

Troubleshoot and resolve issues related to Windows desktops and laptops, Microsoft 365 applications, printers, mobile devices, and banking systems.

Administer and support Active Directory, including user account creation, password resets, group membership management, and account permissions.

Support branch employees remotely with hardware, software, connectivity, and access-related issues.

Install, configure, and maintain Windows workstations, peripherals, and software applications.

Manage and document incidents, service requests, and resolutions within the IT ticketing system.

Assist with user onboarding and offboarding activities, including account provisioning and equipment deployment.

Escalate complex issues to senior IT staff or specialized support teams as needed.

Participate in system upgrades, patch management, hardware refreshes, and technology deployments.

Maintain technical documentation, procedures, and knowledge base articles.

Ensure compliance with bank security policies, regulatory requirements, and IT best practices.

Required Qualifications

Associate's degree in Information Technology or related field, or equivalent work experience.

2+ years of IT Service Desk, Help Desk, or Desktop Support experience.

Hands-on experience supporting Windows 10/11 environments.

Strong experience with Active Directory administration and user account management.

Experience supporting Microsoft 365 applications and services.

Familiarity with remote support tools, ticketing systems, and basic networking concepts.

Strong troubleshooting, customer service, and communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience supporting users in a banking, financial services, or other highly regulated environment.

Experience with Microsoft Entra ID (Azure AD), Group Policy, and endpoint management tools.

CompTIA A+, Network+, or Microsoft certifications.

Knowledge of cybersecurity and access management best practices.

Key Competencies

Customer service orientation

Technical troubleshooting and problem-solving

Effective verbal and written communication

Attention to detail

Time management and organization

Ability to work independently and collaboratively

This position is fully onsite and provides remote support for branch locations, ensuring reliable and secure technology services throughout the bank's network.

Additional Skills & Qualifications

Associate's degree in Information Technology or related field, or equivalent work experience.

2+ years of IT Service Desk, Help Desk, or Desktop Support experience.

Hands-on experience supporting Windows 10/11 environments.

Strong experience with Active Directory administration and user account management.

Experience supporting Microsoft 365 applications and services.

Familiarity with remote support tools, ticketing systems, and basic networking concepts.

Strong troubleshooting, customer service, and communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience supporting users in a banking, financial services, or other highly regulated environment.

Experience with Microsoft Entra ID (Azure AD), Group Policy, and endpoint management tools.

CompTIA A+, Network+, or Microsoft certifications.

Knowledge of cybersecurity and access management best practices.

Key Competencies

Customer service orientation

Technical troubleshooting and problem-solving

Effective verbal and written communication

Attention to detail

Time management and organization

Ability to work independently and collaboratively

Job Type & Location

This is a Contract position based out of Pittsford, NY.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pittsford,NY.

This position is anticipated to close on Aug 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.