Implementation Analysis Analyst

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing

The

Government Customer Success Representative (CSR

) role is part of our Customer Success organization and will ensure the success of a portfolio in public sector and government contract accounts (including GSA and Sourcewell). Serving as a trusted advisor, you will build long-term relationships with clients ranging from local law enforcement and emergency services to municipal utilities and school districts. Pivotal to your success will be your ability to delight the customer by driving greater business value, ensuring platform adoption and maintaining open communication. You will work closely with a cross-functional network—including New Sales, Expansion Sales, Technical Support, and Premier Success—to protect revenue and mitigate risk. Some key responsibilities and objectives of the position include: Ensuring Maximum Value & Adoption:

Empowering clients to derive maximum value from their investment in the Verizon Connect platform. Proactive Account Engagement:

Structuring regular, high-impact touchpoints across our book of business to understand client challenges and uncover operational needs. Cross-Functional Orchestration:

Actively collaborating with Sales, Support, and Premier Success peers to deliver a seamless, unified client experience and accelerate problem resolution. Risk Mitigation & Issue Resolution:

Skilfully defusing challenging escalations, isolating core technical or billing issues, and collaborating with specialized teams to implement risk mitigation plans that ensure account continuity. Multilevel Stakeholder Communication:

Confidently communicating with a broad range of stakeholders, from day-to-day fleet managers and sales agents up to senior department directors. Providing Feedback Loops:

Partnering with internal product and operations teams to share direct customer insights and open lines of feedback to drive continuous service improvement. Where you will be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. What we’re looking for

You enjoy solving problems and take extreme ownership of the client relationship. You can skillfully defuse tense situations, isolate the core technical or operational issue, and address customer concerns with clarity and speed. You have a knack for providing professional answers to high-level public sector stakeholders and are energized by the challenge of turning account risks into retention opportunities. You are highly disciplined, structured, and excel at managing your time independently. You need to have: Associate’s degree or one or more years of equivalent client-facing work experience. Experience in customer success, account management, or a specialized technical customer support function. Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks). Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership. Even better if you have one or more of the following: Bachelor’s degree with two or more years of equivalent client-facing work experience. Experience dealing with SaaS platforms, fleet safety, telematics, or data-driven software solutions. Experience navigating complex contract renewals or billing and revenue resolution pathways. Proven track record of operating successfully in a hybrid environment Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.