Import Coordinator

Job Title: Import CoordinatorJob Description

The Import Operations Customer Service Representative role is designed for an individual with excellent communication and customer service skills. In this position, you will be required to multitask and prioritize duties in a fast-paced environment while providing best-in-class customer service. This is an excellent career opportunity in an expanding and exciting industry.

Responsibilities

• Work with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving into the U.S.

• Collaborate with airlines, steamship lines, and truck lines to facilitate the movement of shipments into the U.S.

• Coordinate with Participating Government Agencies such as FDA, FCC, DOT, F&W, EPA, etc., to clear cargo arriving into the U.S.

• Ensure adherence to customer SOPs, agency regulations, and company standards.

• Enter, upload, or compile shipment importation and commercial invoice data into in-house software for transmission to U.S. Customs.

• Conduct preliminary Entry Summary auditing.

• Partner with clients on U.S. Customs entry requirements.

• Perform other duties and projects as assigned.

Essential Skills

• Excellent verbal and written communication skills.

• Exceptional customer service skills with meticulous follow-up.

• Ability to work effectively in a fast-paced environment.

• Ability to multitask, prioritize responsibilities, and manage time efficiently.

• Strong accuracy and attention to detail in all tasks.

• Organized and efficient approach to handling documentation and shipment workflows.

• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

• Proficiency in using the internet for research and web-based systems.

• Experience in clearance of air, ocean, truck, and rail cargo through U.S. Customs.

• Familiarity with logistics, import operations, and freight forwarding processes.

• Experience with data entry and documentation processes related to import shipments.

• Ability to use email professionally for customer and internal communication.

Additional Skills & Qualifications

• Experience in Cargowise (CW1) software is a plus.

• Knowledge of freight forwarding, ocean import, dispatch, invoicing, the person of lading, and cargo tracking system software.

Work Environment

This position is based in an office environment.

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $22.00 - $26.44/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Sep 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.