Front Office Manager| Boutique Hotel| Houston, TX

Job Description

Job Description

About the Company

We are a luxury lifestyle hospitality group dedicated to delivering exceptional guest experiences through elevated service, operational excellence, and a culture rooted in hospitality. Our property offers a dynamic and fast-paced environment where team members are empowered to grow professionally while creating memorable experiences for every guest.

About the Role

We are seeking an experienced and guest-focused Front Office Manager to oversee daily front office operations at a luxury hotel property in Houston. This individual will play a critical leadership role in ensuring seamless guest experiences, driving operational efficiency, and leading a high-performing front office team.

The ideal candidate is hands-on, service-driven, and thrives in a fast-paced luxury hospitality environment. This role requires a strong operational mindset, excellent communication skills, and the ability to lead with professionalism and poise.

Compensation: $60,000–$65,000 base salary, plus bonus and comprehensive benefits package.

Key Responsibilities

• Lead and manage front office and guest services teams while fostering a culture of excellence, accountability, and hospitality
• Ensure smooth day-to-day front office operations and exceptional guest experiences from arrival through departure
• Engage directly with guests, handling VIP arrivals, guest recovery situations, and personalized service requests
• Collaborate closely with housekeeping, engineering, food & beverage, and other operational departments to elevate the overall guest experience
• Monitor operational and financial performance metrics to ensure efficiency and service excellence
• Support recruitment, training, coaching, scheduling, and development of front office team members
• Maintain brand standards and ensure all front office procedures are executed consistently and professionally
• Utilize ONQ and related hotel systems to support operational reporting and daily functionality

Qualifications

• 2–4 years of leadership experience in hotel front office or guest services operations
• Previous experience in a luxury or upscale hospitality environment preferred
• Proficiency with ONQ required
• Strong leadership, communication, and problem-solving abilities
• Ability to remain calm and professional in high-pressure situations
• Experience managing VIP guests and high-profile clientele preferred
• Flexible availability including nights, weekends, and holidays
• Strong organizational and multitasking skills with attention to detail

Benefits

• Competitive base salary of $60,000–$65,000
• Performance-based bonus opportunity
• Comprehensive medical, dental, and vision benefits
• Paid time off and holiday programs
• Career advancement opportunities within a growing hospitality organization
• Collaborative and guest-focused culture

Attributes and Motivations

• Loyal – Consistently supportive and dependable
• Innovative – Brings fresh ideas and proactive solutions
• Team Player – Works collaboratively across departments
• Leader – Inspires and motivates teams through action
• Dedicated – Committed to excellence, integrity, and hospitality leadership