Principal, Business Operations (Platform Marketing)

Company OverviewIntuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.Job OverviewAs Principal, Business Operations, you will be the strategic operating backbone of Platform Marketing -- turning operating data into insights and actions that inform strategy, and partnering directly with the CMO to run the org with clarity and velocity. This role is for someone who thrives at the intersection of strategy and analytics, is deeply comfortable working cross-functionally in a fast-paced SaaS environment, and brings a strong understanding of marketing strategy within the tech industry.Responsibilities1. Budget Strategy, ROI & Investment Reporting -Drive how Platform Marketing invests -- recommending where to shift spend, when to double down, and what to cut based on what is driving results Own the annual and in-year budget process end-to-end: build the investment case, defend allocation in company-wide planning, and manage forecast cycles as priorities evolveContinuously evaluate the efficiency and effectiveness of marketing investment and drive the reallocationLeverage AI tools to build real-time budgeting dashboards and automate reporting, freeing up capacity for higher-order analysis and strategy in partnership with the finance team.2. Operating Rhythm, Scale & Operational ExcellenceDesign and run the CMO's business cadence: leadership agendas, performance reviews, QBRs, annual planning, all-hands meetings, and team offsites — keeping the org connected, aligned, and movingBuild durable, scalable operating frameworks and best practices that the org can rely on year over year -- not just maintaining rhythm, but building infrastructure that scales with the teamProactively identify areas of operational inefficiency and lead the fixes to streamline processes, reduce costs, and improve how the org operatesEstablish and hold accountability around 3/1 year planning cycles with setting clear owners, milestones, and success measures3. Stakeholder Influence & Executive CommunicationsOwn the Platform Marketing narrative end-to-end — pulling together the data, building the story, and delivering sharp, executive-ready communications that answer "how are we performing, where are we headed, and why it mattersBuild and maintain high-trust relationships across Finance, Sales, Product Marketing, and GBSG— acting as the connective tissue that keeps Platform Marketing aligned cross-functionallyGet ahead of the questions before they're asked — identify where leadership needs a clear recommendation, do the work, and show up with a data-backed answerQualificationsRequired8+ years in marketing strategy and operations - with direct ownership of large marketing budgets; prior management consulting experience preferredHands-on experience with media spend and agency ROI analysis: iROAS, attribution modeling, SOW evaluation, performance marketing metricsStrong financial acumen: forecasting, accruals, and the ability to translate financial data into strategic narrative for executive audiencesExceptional executive communication skills -- written and verbal; able to distill ambiguity into a clear, compelling point of viewDemonstrated ability to drive organizational change in a matrixed environment, building alignment across functions without direct authorityActive GenAI fluency: uses Claude, Chat GPT, Gemini, or equivalent tools in real workflows for analysis, dashboarding, synthesis, and draftingDeep understanding of marketing strategy and go-to-market execution in a SaaS or tech environmentBachelor's degree in Marketing, Business, or related fieldPreferredMBA or equivalent advanced degreeExperience supporting a CMO or senior marketing executive in a high-growth environmentBackground in integrated marketing campaigns Prior experience building or scaling a marketing COE or operating model from the ground up FooterIntuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Mountain View $197,000 - $266,000