Personal Injury Intake Specialist

Job Description

Job Description

Join a Growing, Family-Oriented Firm – Personal Injury Intake Specialist Opportunity in Columbus / Dublin / Springfield, Ohio!

Aspen Careers is partnering with a well-established and expanding personal injury firm to identify an experienced Personal Injury Intake Specialist to lead its new-client intake function. This is an excellent opportunity for a personable, confident legal professional who understands personal injury cases and enjoys speaking with prospective clients, evaluating potential claims, and helping individuals take the first step toward legal representation.

This individual will serve as a key point of contact for prospective clients, handling incoming inquiries, gathering case information, assessing potential matters, and helping determine which cases are appropriate for the firm to pursue.

Job Title: Personal Injury Intake Specialist
Location: Dublin or Springfield, Ohio | In-office

Why You Should Apply:

• Take ownership of the firm's new-client intake process and serve as the first point of contact for prospective personal injury clients
• Speak directly with potential clients to understand the circumstances of their injuries and gather relevant case information
• Evaluate incoming matters and identify cases that may meet the firm's criteria for representation
• Work closely with attorneys to review prospective cases and facilitate the transition from initial inquiry to signed client
• Guide prospective clients through the intake and engagement process with professionalism, empathy, and responsiveness
• Help ensure timely follow-up on new leads and maintain accurate intake information and documentation
• Play an important role in the continued growth of an established personal injury practice
• Join a collaborative, supportive, and family-oriented team with a strong focus on client service

The Ideal Candidate:

• Previous experience in personal injury law, preferably in client intake, case management, paralegal work, or a similar client-facing legal role
• Strong understanding of personal injury claims and the ability to identify important facts when speaking with prospective clients
• Comfortable asking detailed questions and evaluating whether a potential matter may be a fit for the firm
• Excellent interpersonal and telephone communication skills
• Compassionate and professional approach when speaking with individuals who may be dealing with injuries or difficult circumstances
• Strong judgment, organization, and attention to detail
• Ability to manage a high volume of incoming inquiries while providing responsive follow-up
• Comfortable working independently while communicating closely with attorneys and staff
• Proficiency in Microsoft Office; Filevine experience is a plus

About the Firm:

• Established personal injury practice with multiple Ohio offices and continued growth
• Approximately 6 attorneys supported by an experienced legal support team
• Known for a tight-knit, low-turnover culture and strong employee satisfaction
• Focused on client service, efficiency, and long-term team success
• Growing practice offering the opportunity to play a meaningful role in the firm's continued expansion

What's in it for You?

• Competitive compensation based on experience
• 401(k) with 3% match
• Health insurance
• Generous PTO
• Paid office closure from Christmas Eve through New Year's
• Bonus opportunities, including annual and holiday bonuses
• Long-term stability with a growing firm
• Opportunity to take ownership of an important function within the practice

Ready to take your career to the next level? Let's chat!

Whether you're interested in this opportunity or exploring other options in Ohio, reach out to Kelsey today:

Call or Text: View phone number on ziprecruiter.com
Email: View email address on ziprecruiter.com

Join a firm that values growth, collaboration, and your future!