Night Manager

Job Description

Job Description

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

Strategic Intent

The Night Manager will provide supervision, delegation, support and leadership in the Front Office on the overnight shift in accordance with the objectives, performance and quality standards established by the hotel. The Night Manager will also serve as the Overnight Manager on Duty. This individual will also be responsible for developing & executing strategic and long term objectives for the department.

Organizational Structure

The Night Manager will report to the Front Office Manager. S/he will supervise associates in all areas of the hotel during the overnight shift.

General Duties and Responsibilities

• Operate the Front Office properly, efficiently and with profitability on the overnight shift.
• Responsible for the execution of the daily night audit.
• Supervise and assist all front office staff in their duties on the overnight shift.
• Ensure a warm and genuine arrival and departure experience.
• Keeps the Front Office associates informed & up-to-date with information on rates, promotional programs, special benefit cards, etc.
• Ensure that all overnight associates are groomed according to hotel standards.
• Ensure that office supplies and paper products are adequately stocked for the overnight and morning shift.
• Serve as the Overnight Manager on Duty and be available to guests and all hotel departments at all times.
• Ensure proper staffing at all times.
• Compile and maintain the daily Manager on Duty report.
• Ensure accurate communication of information and guest requests to all relevant departments.
• Personally welcomes guests in all VIP categories as well as repeat guests; recognize and anticipate their individual needs.
• Identifies quality improvement trends and effectively communicates issue to the Front Office Manager.
• Handle all guest complaints and comments relating to the department tactfully.
• Cooperate and coordinate teamwork with other departments.
• Manage the Front Office Upselling Program, encouraging participation & growth.
• Develop & execute strategic and long term objectives, as required by Front Office Manager.
• Manage ADP time clock entries and perform edits as needed.
• Perform any other reasonable projects and duties as required by the Front Office Manager.

Experience and Requirements

• Bachelor’s Degree in Hotel Management and/or equivalent work experience in Hotel Industry.
• Must possess 2+ years of experience in a managerial role at a luxury/upscale hotel.
• Must be able to work the overnight shift exclusively and on a full-time basis; must be able to work weekends & holidays.
• Excellent communication skills with fluency in English required.
• Able to multi-task.
• Strong knowledge of Rooms operations.
• The ability to work well in a team environment.
• Physically able to stand/walk for extended periods of time while on shift.
• Must be computer proficient with demonstrated expertise in the following programs: Opera, Microsoft Office, Word, Excel, and PowerPoint.
• Multi-lingual skills are preferred.
• Prior experience as a night manager is strongly preferred.