Lounge Manager

Description We are seeking a motivated and experienced Lounge Manager to lead our lounge team and ensure an exceptional guest experience. You will oversee daily operations, coach and mentor staff, and maintain high standards of service, quality, and profitability. As a Concord Leader you will be responsible to: Inspire greatness in your team. Encourage and support team members to reach their full potential. Create a work environment that is a Great Place to Work for all. Lead with integrity, transparency, respect, and professionalism. Care for your team and their families. Key Responsibilities Lead, train, and evaluate lounge staff, providing guidance and support for peak performance. Write schedules, conduct evaluations, and provide disciplinary action as needed. Maintain clear communication between management and associates. Ensure all food and beverages meet quality standards and are prepared and served efficiently. Oversee banquet service including set‑up, refreshes, and timely delivery of food. Manage lounge operations within budget, controlling costs, labor, and inventory. Enforce compliance with federal, state, and local food and liquor laws. Maintain accurate records including menus, checklists, and recipe cards. Monitor payroll submissions and labor schedules to maximize efficiency. Foster a positive work environment and uphold company HR policies. Work closely with accounting and HR on payroll, staffing, and labor management. Qualifications Previous management experience in a lounge, bar, or restaurant setting. Strong leadership, organizational, and communication skills. Knowledge of food and beverage operations and cost control. Ability to work flexible hours, including nights and weekends. Commitment to delivering excellent guest service and team development. Benefits Competitive wages. Medical, dental, and vision insurance. Life insurance and short/long-term disability options. 401(k) with company match. Tuition assistance. Discounted room rates at Concord-managed hotels. Training, development, and career advancement opportunities. We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr