Customer Care Associate

Overview Customer Care Associate – responsible for supporting the Service and Sales organization in achieving growth and profitability by providing high‑quality support to customers and helping promote the value of Molecular Devices. Reports to the Customer Care Manager within the North America Customer Care team. On‑site role in San Jose, CA. Key Responsibilities Deliver exceptional customer service to internal and external customers by providing timely updates, resolving complex order and service issues, and building strong relationships that enhance customer satisfaction and retention. Manage end‑to‑end processing of instrument, consumable, service, depot repair, field service, and calibration orders while ensuring accuracy, regulatory compliance, and adherence to company policies and procedures. Partner with Sales, Service, Finance, Logistics, and Operations teams to resolve customer issues, streamline workflows, identify process improvements, and support revenue growth through efficient order execution and timely invoicing. Essential Requirements High School Diploma or GED with 3+ years of experience in customer service and/or order management. Proficiency in Microsoft Word, Power BI, and Excel. Desirable Skills Associate's Degree or Bachelor's Degree. Experience with Oracle Order Management, ServiceMax, and Salesforce. Experience with Miro for Visual Management. Benefits & Compensation Hourly range: $34.00 – $36.00 per hour. Eligible for bonus/incentive pay. Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k) (to eligible employees). Equal Opportunity Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr Molecular Devices