Mitigation Manager

PuroClean Franchise OpportunityWith over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.Culture is very important to us. We want to make sure that we are the right fit for YOU!Job Position DescriptionWith a 'One Team' mentality, manage production operations, ensuring jobs are completed according to PuroClean® production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Mitigation Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.ResponsibilitiesManaging Customer and client satisfaction and representing and improving brand operationsNetworking and building relationships with partners and Centers of InfluenceAssigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as neededIn house Human Resources management, overseeing all aspects of safety and health requirements.Overseeing the status of small and large-loss jobs and communicating processes with management and ownership.Maintaining inventory for equipment, vehicles, and facilities-related maintenance. 'personal ownership'Ensure clear communication with the entire staff, and the ability to manage relationships.Oversee Mitigation Department and ensure goals and Service Agreements are met.Ensure proper staffing of mitigation projects and 24/7 availabilityQualificationsFocus on personal development, team building, and leadership skills is essentialAttention to detail, aptitude for multitasking, and calm under pressureAptitude with record keeping, easily accessing information, and communicating 'the message'Awareness and respect for safety, using care are caution with teammates and customersStrength with multitasking and handling deadlines, organizational and leadership skillsAbility to learn quickly and flexibly with change and professional challengesIICRC Certifications require2 Years of Management ExperienceBenefitsLearn and develop new professional skills in a fast-paced environmentServe your community in their time of need. 'Servant Based Leadership'Be a part of a winning team with the 'One Team' mentality. We serve togetherCompitive pay, benefits and flexible hoursAdditional benefits and perks based on performance and employers' policiesPaid Vacations & HolidaysMedical InsuranceProfit-SharingCompany VehicleSalary based on experience and qualification Compensation: $65,000.00 - $80,000.00 per year"We Build Careers" - Steve White, President and COOThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.