Front Desk Coordinator

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back‑office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). We are seeking an energetic, patient‑centric and detail‑oriented Front Desk Coordinator to greet patients, schedule appointments, answer phones and manage administrative records. In this role, you will set the stage for each patient’s appointment, build and maintain professional relationships with patients, office staff and the clinical team, and ensure the office runs smoothly. Responsibilities Make sure patients feel welcome as soon as they walk in the door by delivering quality and compassionate care. Answer incoming calls, take messages, and complete outreach to patients in a courteous and professional manner. Obtain and file patients’ charts and assist patients as needed. Maintain the daily operations of the office by following standard operating procedures and guidelines. Contribute to team effort by smoothly transitioning into daily roles as needed. Protect patient privacy by maintaining confidentiality of personal information (HIPAA compliant). Navigate through NextGen to access and provide patient information. Confirm appointments with patients to ensure compliance. Respond to inquiries, resolve issues, collect co‑pays and schedule patient appointments. Perform opening and closing procedures of the office as needed. Assist in comforting patients and maintaining the reception area. Other administrative tasks as needed. Knowledge and Experience At least 1 year of relevant medical administrative experience (preferred). Experience with medical insurance verification is a plus. Knowledge of medical terminology and procedures, and ability to converse confidently with patients and referring doctors regarding treatment (preferred). Experience with EMR is preferred. Strong computer skills, including Microsoft Word and Excel. Skills and Abilities Excellent verbal and written communication. Deliver outstanding customer service to ensure a great patient experience. Exceptional organizational and time‑management skills; ability to multitask is a must. Adaptability and flexibility while working in a fast‑paced environment. Problem‑solving ability and aptitude. Outcome‑focused and able to work under pressure. Solution‑oriented mindset. Strong sense of urgency and focus in accomplishing tasks. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times. Schedule & Pay Pay: $18 per hour. Full‑time / Part‑time – Full‑time. Exempt / Non‑Exempt – Non‑Exempt. Position Requirements Education and training: High School Diploma or equivalent. Benefits: Medical, Dental, Vision, Disability Insurance, 401(k), Paid Time Off, Holidays. EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr Delphi Technologies