Retail Service Specialist

Are you passionate about delivering exceptional patient experiences? Do you thrive in a fast-paced, community-focused environment? Health Care for the Homeless is seeking a Dental Service Specialist to support our interdisciplinary dental operations and ensure high-quality care for our clients. In this essential on-site role, you'll serve as the welcoming face of our dental clinic, managing front desk operations, patient intake, scheduling, and insurance verifications. Your contributions will directly impact the well-being of our community's most vulnerable populations. Key Responsibilities: Greet and register patients, ensuring all demographics and insurance details are accurate. Manage front desk operations including appointment scheduling, patient communications, and referral tracking. Process releases of information and maintain compliance with HIPAA regulations. Facilitate smooth patient discharges, including referrals and follow-up scheduling. Support interdisciplinary teams and uphold a positive, service-oriented environment. What We’re Looking For: Education: High school diploma or GED required; Associate degree preferred. Experience: 2+ years in a dental clinic or similar healthcare setting. 2+ years of customer service experience. Familiarity with Electronic Health Records (EHR) and practice management systems. Skills: Strong verbal and written communication, problem-solving, and multitasking abilities. Ability to remain calm and professional in challenging situations. Other Requirements: Personal vehicle and valid Maryland driver’s license. Preferred Qualifications: Previous dental office experience. De-escalation training. Learn more about our dental clinic here: Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify . All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law. #J-18808-Ljbffr