Coordinator, Patient Services

Patient Services Coordinator

The scope of a Patient Services Coordinator includes support of the health center's new patient primary care provider (PCP) assignment, registration, insurance enrollment processes and acts as patient advocates. The primary functions includes actively recruiting, assessing, screening, and interviewing potential and actual patients of all ages for eligibility to a government sponsored health coverage programs. The Patient Services Coordinator is responsible for assisting with insuring that all eligibility applications are complete, accurate, and processed in a timely manner and that pertinent coverage and other important data is entered correctly into EPIC.

Essential Duties and Responsibilities:

• Processes applications for actual and potential patients of NeighborHealth to obtain or maintain eligibility for health coverage not limited to MassHealth (includes disability, 65+, and Buy In), Health Safety Net, Health Connector, Children's Medical Security Plan.
• Assist seniors and disabled patients with enrollment into prescription coverage, specifically Prescription Advantage and Medicare Part D.
• Thoroughly and accurately assesses and screens patients to determine probable eligibility for a variety of health coverage programs. This includes comprehensive and an up to date knowledge of the eligibility programs, the eligibility requirements, and covered benefits/services by program, and any out of pocket costs to the patient.
• Thoroughly and concisely completes applications for eligibility in a timely manner.
• Completes all interface with the state for all applications ensuring that the applications and supporting documentation was completely sent/received.
• Updates EPIC appropriately with coverage, FPL, Enrollment Notices, etc.
• Use all applications and eligibility systems available appropriate to the patient's situation, specifically, MAP, POSC/ MMIS, etc.

Qualifications and Requirements:

• HS Diploma/GED.
• Bilingual fluency Spanish/English required.
• Mass Health Experience is preferred.
• Demonstrated understanding of all government sponsored health insurance programs
• Previous Customer Service work or volunteer experience required.
• Demonstrated excellent organizational, communication, and time management skills.
• Exceptional judgment, initiative, and leadership skills.
• Demonstrated ability to promote a team environment with proven successful outcomes

Pay Range: Starts at $21.51 up to $32.26 based on experience

EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request.

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.