Rental Coordinator

Yancey Bros. Co. CRS Rental Coordinator

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

As the CRS Rental Coordinator, you will act as an inside sales person for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. Associated paperwork and databases must be accurately maintained at all times.

Primary Responsibilities:

• Making sure the customer is always taken care of, doing everything in your power to provide superior customer service.
• Determining customers' needs to further assist them, thus allowing the customer to have the best rental experience possible.
• Checks availability of equipment with the shop, also schedules maintenance to meet deadlines.
• Ensuring equipment is delivered and picked up on time to meet the customer's needs.
• Administers rental agreements, including rental out and in dates.
• Returning the equipment in the system by verifying hours and if fuel is needed, making sure
• Record daily logs of phone calls and customers interactions.
• Handling customer complaints in a professional manner while offering solutions to a problem not just an excuse.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner
• Complete additional tasks as assigned by management

To be successful in this position you should have prior experience in sales with strong leadership skills, a competitive nature and initiative. This position also requires someone who enjoys talking to people, developing relationships with customers and working in a team environment.

Education/Experience:

• High school diploma or equivalent.

Required Qualifications/Skills:

• Computer skills to include Internet Explorer, Excel, Access, Word, Power Point.
• Must be able to comprehend, speak, and write the English language.
• Must possess excellent interpersonal and communication skills, both in person and over the telephone.
• Creative thinking and problem solving ability.
• Must be highly organized in a fast paced work environment.
• Valid driver's license and acceptable driving record.

Preferred Qualifications/Skills:

• Bachelor's Degree from a four year college or university or related equivalent experience preferred
• Knowledge of Spanish language preferable but not required.

Values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal Candidates Will Demonstrate The Following Values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure:

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program:

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off:

• Paid Holidays
• Paid Sick Leave

Career Development:

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Skills:

Preferred: Intermediate Computer

Behaviors:

Preferred: Team Player, Leader, Enthusiastic

Education:

Required: High School or better.

Preferred: Bachelors or better.

Licenses & Certifications:

Preferred: Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.