Front Office Receptionist / Administrative Assistant

Job Description

Job Description

Description:

Position Summary

The Front Office Receptionist/Administrative Assistant serves as the first point of contact for families, visitors, and staff. This position is responsible for creating a welcoming, professional environment while providing administrative support to the Director and ensuring the daily operations of the front office run smoothly.

Essential Responsibilities

Family & Visitor Relations

• Welcome and greet families, children, and visitors with warmth and professionalism.
• Assist with the daily check-in and check-out process for children and families.
• Provide excellent customer service by answering questions and directing inquiries appropriately.
• Maintain confidentiality of children, families, and staff.

Attendance & Student Records

• Maintain daily attendance rosters and verify children’s attendance.
• Add new students to classroom rosters and attendance lists.
• Update student information in the center’s computer systems and online files.
• Distribute updated classroom rosters to teachers as needed.
• Ensure student records are accurate and current.

Administrative Support

• Assist the Director with administrative tasks, paperwork, filing, and data entry.
• Prepare, organize, and maintain digital and physical files.
• Make copies and prepare materials for administration
• Answer phones, respond to emails, and relay messages professionally.
• Help maintain office supplies and notify the Director when supplies need replenishing.

Front Office Management

• Keep the reception area clean, organized, and welcoming.
• Maintain an orderly front desk and administrative workspace.
• Support daily office operations while prioritizing front office responsibilities.
• Assist with special projects and other administrative duties as assigned.

Closing Responsibilities

• Assist with the end-of-day office procedures.
• Help ensure all attendance records and paperwork are complete before closing.
• Support the Director in closing the center according to established procedures when scheduled.

This is an hourly job with a starting range of $20 hr - $24 hr based off of experience and overall qualifications.

Requirements:

Qualifications

• High school diploma or equivalent required.
• Previous receptionist or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Basic computer skills, including email and office software.
• Ability to multitask in a fast-paced environment while maintaining a friendly and professional demeanor.

Physical Requirements

• Ability to sit, stand, walk, bend, and lift up to 25 pounds as needed.
• Ability to move throughout the center to support staff and families.

Core Expectations

• Demonstrate professionalism, integrity, and a positive attitude.
• Foster welcoming relationships with children, families, and staff.
• Work collaboratively as part of the administrative team.
• Support the mission and values of the Early Education Center while providing exceptional service to every family.

Physical Requirements:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Must be able to work independently, communicate effectively, and lift to 25lbs (with or without assistance). This position also may require extended periods of sitting, standing, walking, and hand/eye coordination for keyboard data entry and viewing data on a computer monitor. External and internal applicants, as well as position incumbents who are or become disabled, as defined under the American with Disabilities Act, must be able to perform the Essential Job Functions either unaided or with assistance of a “reasonable accommodation,” if such is determined, on a case-by-case basis.

Employment At-Will:  

Employment at the Rock Church and Academy is “At-Will,” meaning either the Rock or the employee may terminate the employment relationship at any time, for any reason, with or without advance notice. 

Nothing contained in this job description or any other communication (written or verbal) the employee received is intended to be, nor should it be, construed as a guarantee that employment or that any benefit will be continued for any period of time. Compensation information provided to an employee, whether stated in hourly, bi-monthly, annual, or other terms, is not intended nor does it constitute an employment contract or agreement for any specific period of time.

No manager, supervisor or employee of the Rock Church and Academy has any authority to enter into any agreement for employment for any specified period of time or to make any agreement for employment other than at will. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.