Onsite Print Administrator

Responsibilities

Kforce is immediately adding a full-time Onsite Print Administrator in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Phoenix, AZ.Summary:This role is responsible for monitoring systems, detecting performance issues, and resolving technical problems using established protocols. The Onsite Print Administrator engages in addressing customer issues and inquiries to ensure utmost customer satisfaction. This role conducts routine installations and configurations and executes scripted change management activities while adhering to incident, change, and problem management processes. The Onsite Print Administrator consistently meets production goals, aligns work with strategy, maintains data confidentiality, and supports department-level operational plans with minimal supervision.Responsibilities:

• Monitors systems to detect performance issues and resolves technical problems on assigned hardware and software platforms/applications using established protocols
• Identifies incident trends for the purpose of escalating incidents, adhering to strict timeframes, and following established protocols
• Conducts routine installations and configurations and proficiently assembles and integrates system/products, all in accordance with standard protocols
• Responds to common service, product, technical, and customer-relations inquiries, addressing problems promptly and appropriately, thereby ensuring a high level of customer satisfaction
• Executes approved and documented scripted change management activities, adhering rigorously to incident, change, and problem management processes to maintain service quality and compliance
• Maintains daily production goals and consistently exceeds contract-required response times, ensuring high-quality service delivery
• Aligns individual work with strategy, collaborates with teams to enhance operations and implement process improvements to standardize processes globally

Skills

• High School diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.


We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.


Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.


This job is not eligible for bonuses, incentives or commissions.


Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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Kforce is a professional staffing services firm offering Technology and Finance & Accounting jobs with top employers nationwide. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability. Our vision is to be "the firm most respected by those we serve."