Family Service Care Coordinator

What You’ll Be Doing

You will work with East Bay families to help them identify and begin the services, resources, advocacy, education, or skills they feel will best assist them in achieving their identified goals via the implementation of Wraparound Services. 

Hybrid Role, 20% Remote Work. 

Your Main Priorities

While additional responsibilities are likely to arise on the job, you will primarily:

• Learn and utilize the national Wraparound Model to assist families in meeting their goals.

• Use the 10 principals of Wraparound to guide your work and engagement with families (e.g., strengths-based, giving families voice and choice, etc.). 

• Work closely with a team of colleagues who meet with families in their homes and communities to help them identify and prioritize the goals they see as most important to allow their families to flourish and connect them to the relevant resources. 

• Help families identify their natural support, both professional and personal, who can assist them in achieving their identified goals and participate as members of their Wraparound Team while adhering to all HIPPA and confidentiality guidelines. 

• Learn the families’ strengths and needs through the lens of their culture and values.

• Responsible for on-going data collection, evaluation, and assessment of the Family Care Plan, as well as completing other ongoing documentation in a timely way. 

• Work with parents on improvement of child management skills through modeling, education, support, and encouraging proper parental coping skills. 

• Coordinate services with schools, healthcare providers, court systems, and other service providers. 

• Participate in community outreach events to educate the community about FCCP as a resource. 

Who You Are

Requirements, Skills & Abilities:

• Bachelor’s degree in social work or related field required. 

• Experience in child welfare, parent education, home-based services, and/or crisis intervention required; knowledge of child and adolescent development, family dynamics, substance abuse, home management, and parenting skills preferred. 

• Travel along the East Bay is required. 

• Effective written and verbal communication skills.

• Thoughtful, efficient, and independent problem-solving skills.

• Strong organizational, critical thinking and time-management skills.

• Basic computer skills required; knowledge of Microsoft Office 365.

• Ability to communicate and effectively interact with a diverse population.

• Bilingual in Spanish encouraged to apply. 

• Skilled at collaboration and teamwork. 

• Must have a valid driver’s license, proof of auto insurance and car registration. 

• Must authorize Child & Family to complete a motor vehicle records check. 

• The ideal candidate will be required to meet all background checks and medical clearances required for the position. 

Physical Requirements

Direct Service Staff:

This position requires time sitting, standing, walking, driving, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues. 

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Culturally and Linguistically Appropriate Services

In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies:

• Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.

• Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others.

• Demonstrate the ability to successfully deliver culturally responsive services.

Affirmative Action 

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.