Card Operations Representative

Join Texas First Bank!

Founded in 1973, Texas First Bank is a fast-growing community bank with 27 locations across Southeast Texas. Our people are our greatest asset, and we're dedicated to helping employees and communities thrive.

The Debit Card Disputes Specialist supports customers by reviewing and processing debit card transaction disputes. This role is ideal for candidates who are new to card operations or financial services and are eager to learn. The specialist is trained to identify unauthorized, fraudulent, or incorrect transactions and follows established procedures to ensure accurate and compliant resolution.

With guidance and on-the-job training, this position develops foundational knowledge of Regulation E, card network rules, and dispute investigation tools. The role requires strong attention to detail, strong communication skills, and a customer-focused approach in a fast-paced, deadline-driven environment.

Responsibilities and Duties

• Review debit card dispute claims using established procedures and job aids
• Gather and document transaction details using internal systems
• Apply basic dispute rules to help determine appropriate outcomes
• Process provisional and final credits under supervision and within established timelines
• Communicate dispute status updates to customers in a clear and professional manner
• Maintain accurate records to meet quality and productivity standards
• Escalate complex cases to senior team members as needed
• Perform additional duties as assigned

Job Skills and Qualifications

• High school diploma or equivalent required
• Prior banking experience preferred but not required
• Knowledge of Microsoft Office preferred
• Basic understanding of customer service principles
• Strong attention to detail and willingness to learn
• Ability to follow procedures and meet deadlines
• Clear verbal and written communication skills
• Comfortable working with multiple systems and case queues
• Team-oriented mindset with a focus on accuracy and customer care

Salary Grade 02

EOE/Disability/Veteran