Bilingual Medical Interpreter & Patient Care Receptionist

Job Description

Job Description

Bilingual Medical Interpreter & Patient Care Receptionist

Join the Team at Columbus Children's Healthcare Pediatric Clinic

Do you have a heart for helping children and families? Are you fluent in both English and Spanish, naturally compassionate, and energized by a fast-paced environment where every day is different?

At Columbus Children's Healthcare Pediatric Clinic, we believe every child deserves exceptional care and every family deserves to feel heard, understood, and welcomed. We're looking for someone who shares that belief and wants to make a meaningful difference in the lives of children from birth through 19 years of age.

This position is much more than answering phones or interpreting conversations—it's about building trust with families, easing their concerns, and helping them navigate their child's healthcare journey.

If you're detail-oriented, adaptable, and enjoy balancing a variety of responsibilities while providing outstanding customer service, we'd love to meet you.

Schedule

Full-Time
Monday-Friday |
8:00 AM - 5:00 PM

No evenings. No weekends. No major holidays.

What You'll Do

Medical Interpretation

As one of the first points of contact for many of our Spanish-speaking families, you'll serve as an essential communication bridge between patients, families, and our medical team.

Responsibilities include:

• Accurately interpret medical conversations between providers and Spanish-speaking patients and families.
• Help families understand diagnoses, treatment plans, medications, and follow-up instructions.
• Ensure communication is culturally sensitive, compassionate, and easy to understand.
• Translate written materials such as patient forms, educational handouts, and medical instructions.
• Maintain strict patient confidentiality in accordance with HIPAA regulations.

Patient Care Reception

Our reception team sets the tone for every visit. You'll help create a welcoming, organized, and efficient experience for our patients and families.

Responsibilities include:

• Greet children and families with warmth, kindness, and professionalism.
• Answer a high volume of phone calls while providing excellent customer service.
• Schedule appointments and help maintain an efficient provider schedule.
• Complete patient check-in and check-out, collect co-pays, and verify insurance information.
• Keep patient records accurate and up-to-date within the Electronic Health Record (EHR).
• Coordinate referrals, prior authorizations, and communication with specialists.
• Relay messages between patients, providers, pharmacies, schools, and other healthcare partners.
• Support our nursing and provider teams by ensuring important patient information reaches the right people quickly and accurately.

What Makes You a Great Fit

We're looking for someone who is:

• Fluent in both English and Spanish (spoken and written).
• Passionate about serving children and families in a pediatric healthcare setting.
• Naturally compassionate, patient, and empathetic.
• Friendly and welcoming with exceptional customer service skills.
• Highly organized and detail-oriented.
• Able to multitask and confidently switch between responsibilities throughout the day.
• Comfortable working in a busy environment where priorities can change quickly.
• A strong communicator who remains calm and professional under pressure.
• A collaborative team player who enjoys helping coworkers and supporting providers.
• Dependable, flexible, and eager to learn.

Preferred Qualifications

• Previous experience as a medical interpreter or completion of medical interpreter training preferred.
• Previous experience in a medical office, healthcare reception, or customer service role preferred.
• Knowledge of medical terminology in both English and Spanish.
• Experience using Electronic Health Records (EHR) systems.
• Proficiency with Microsoft Office (Word, Excel, Outlook, and Teams).
• High school diploma or equivalent required.
• Medical Interpreter Certification is a plus.

Why You'll Love Working Here

At Columbus Children's Healthcare Pediatric Clinic, you'll join a close-knit team that genuinely cares about one another and the families we serve. We work together to create a positive, supportive environment where every employee is valued and every child receives exceptional care.

Benefits Include

• No evenings, weekends, or major holidays
• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with employer contributions
• Employer-funded Health Savings Account (HSA)
• Paid Time Off (PTO)
• Paid holidays
• YMCA membership discount
• Supportive team environment
• Meaningful work serving children and families in our community

Ready to Make a Difference?

If you're looking for more than just a job—if you want a career where your compassion, bilingual skills, and dedication truly impact the lives of children and families—we encourage you to apply today.

We look forward to meeting you!

Applicants must be legally authorized to work in the United States. Columbus Children's Healthcare Pediatric Clinic does not sponsor employment visas at this time.