Referral Assistant

Pay or shift range: $20 USD to $25 USD. Description

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi‑site, non‑profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry, acupuncture, nutrition consultations and podiatry. CHC is mission‑driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner, and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts. Under the general supervision of Site Manager or Manager of Clinical Office Staff, the Referral Assistant processes referrals and facilitates the communication of patient‑related information. Responsibilities Processes medical referrals with outside organizations and specialists within the time frame requested by the medical provider. Obtains necessary prior authorizations to book specialty appointments and documents them in the order. Schedules appointments with outside providers and/or faxes required information to schedule the appointment. Follows up on appointments booked to ensure the office receives documentation from the visit and “closes the loop.” Communicates with providers as needed to ensure timely processing of referrals. Attends meetings as required by the health center. Adheres to HIPAA regulations when communicating patient medical PHI. Minimum Qualifications High school diploma or GED required; associate degree in Medical Office Assistant or equivalent preferred. One year of similar experience preferred. Work experience in a medical office environment preferred. Knowledge of basic medical terminology required. Demonstrated interpersonal relationship skills required. Demonstrated proficiency in reading, writing and speaking English required. Demonstrated ability to work in a fast‑paced medical office environment preferred. Preferred Qualifications Medical terminology: Novice Accurate data entry: Intermediate Medical office experience: Intermediate Benefits 401(k) retirement savings plan Generous vacation and personal time for eligible employees Sick time Medical, dental, and vision insurance 100% paid life insurance / AD&D 100% paid long‑term disability insurance Employee Assistance Program (EAP) EyeMed Vision Care Program Discounts on travel, entertainment, gym memberships, cell phone service, computer purchases, and electronics College tuition reimbursement / CMEs Company events & activities (annual cookout, holiday party, health and wellness events, lunch & learn, team building) Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Community Health Connections, Inc.