Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative (CSR)

County Line Auto Body

Position Title: Customer Service Representative (CSR)
Department: Body Shop Office
Reports To: Director of Customer Service
Employment Type: Full-Time
Location: Howell NJ

Job Summary:

The Customer Service Representative (CSR) serves as the first point of contact for customers at the body shop, ensuring a friendly, professional, and efficient customer experience. This role involves scheduling appointments, providing updates on vehicle repair progress, managing customer inquiries, and maintaining clear communication between customers, technicians, and insurance companies. The CSR plays a critical role in ensuring customer satisfaction and maintaining the body shop's reputation for exceptional service.

Key Responsibilities:
  1. Customer Interaction:
    • Greet customers warmly in person, over the phone, or via email, ensuring a positive first impression.
    • Listen to customers' concerns and gather detailed information about their vehicle issues or repair needs.
    • Provide an overview of the repair process, timelines, and estimated costs, ensuring customers understand the services being performed.
  2. Scheduling and Coordination:
    • Schedule repair appointments and coordinate vehicle drop-offs and pick-ups.
    • Maintain the body shop's calendar and ensure smooth workflow by prioritizing tasks and managing customer expectations.
  3. Communication:
    • Serve as a liaison between customers, Estimators, insurance companies, and suppliers.
    • Provide regular updates to customers on the status of their repairs, explaining delays or changes when necessary.
    • Assist customers with insurance claims by providing necessary documentation and facilitating communication with adjusters.
  4. Customer Satisfaction:
    • Address customer questions, concerns, and complaints in a calm and professional manner.
    • Work to resolve any issues promptly to ensure customer satisfaction and retention.
    • Conduct follow-up calls or surveys to gather feedback and ensure customers are satisfied with the repair process and outcomes.
  5. Administrative Duties:
    • Prepare and manage paperwork, including repair estimates, invoices, and insurance documentation.
    • Update customer files and maintain accurate records in the body shop's management system.
    • Process payments, provide receipts, and ensure proper handling of financial transactions.
  6. Sales and Upselling:
    • Recommend additional services or products that may benefit customers, such as detailing or preventative maintenance.
    • Promote the body shop business partners and encourage repeat business.
  7. Team Support:
    • Collaborate with technicians, estimators, and managers to ensure a seamless repair process.
    • Relay important customer details and special requests to the appropriate team members.

Required Skills and Qualifications:
  • Education and Experience:
    • High school diploma or equivalent required; additional education in business or customer service is a plus.
    • Prior experience in a customer service role, preferably in an automotive or body shop setting, is highly desirable.
  • Skills and Competencies:
    • Excellent verbal and written communication skills with the ability to explain technical details in a simple and friendly manner.
    • Strong organizational and multitasking abilities, with attention to detail.
    • Proficiency in using computers and familiarity with customer management systems (e.g., CCC ONE, Mitchell, or similar software).
    • Professional and empathetic demeanor when interacting with customers.
    • Problem-solving skills to handle customer concerns and find effective resolutions.
    • Basic understanding of automotive repair terminology (preferred but not required).
Physical Requirements:
  • Ability to sit or stand for extended periods.
  • Comfortable working in a busy, fast-paced environment.
  • Occasionally lifting up to 15 lbs.
Work Schedule and Benefits:
  • Full-time position with a typical schedule of [Insert Hours, e.g., Monday-Friday, 7:30 a.m. to 5 p.m, with the possibility of late hours and 1-2 Saturdays a month (Saturday is 7:45am - 12pm].
  • Competitive hourly rate or salary, plus potential for performance-based bonuses.
  • Benefits package including health insurance, paid time off, and professional development opportunities (if applicable).

Equal Opportunity Employer:
County Line Auto Body is an equal-opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Customer Service Representative (CSR) in Howell, NJ vacancy
  •  ...Customer Service Representative (CSR) The Customer Service Representative (CSR) serves as the first point of contact for customers at the body shop, ensuring a friendly, professional, and efficient customer experience. This role involves scheduling appointments, providing... 
    Suggested
    Hourly pay
    Full time
    Monday to Friday

    OC Automotive Resources | County Line Auto Body

    Howell, NJ
    4 days ago
  •  ...Customer Service Representative Precision Door Service, located in Brick, NJ is seeking a full time Customer Service Representative. Precision Door...  ...looking for career-oriented, permanent employees. As a CSR, you will act as a liaison, provide product and services information... 
    Suggested
    Hourly pay
    Permanent employment
    Full time
    Monday to Friday

    Precision Door Service

    Brick, NJ
    4 days ago
  • $20 - $24 per hour

    Sales Associate (Admin) Are you looking to make a career change to a rapidly growing, stable, innovating company? This exciting Sales Associate (Admin) opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance...
    Suggested

    Ajulia Executive Search

    Lakewood, NJ
    1 day ago
  • $16 - $19 per hour

     ...Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal...  ...for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates... 
    Suggested

    VCA Animal Hospitals

    Allenwood, NJ
    4 days ago
  • $15.92 - $17 per hour

     ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional... 
    Suggested
    Hourly pay
    Start working today
    Local area

    U-Haul

    Howell, NJ
    4 days ago
  •  ...About the job Customer Service Representative H&R Healthcare, a leading Durable Medical Equipment (DME) provider with over 30 years of industry experience, is seeking an exceptional Customer Service Representative. As a customer service representative you will... 
    Monday to Friday
    Shift work

    H&R Healthcare

    Lakewood, NJ
    1 day ago
  •  ...Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions; Demonstrate the desire to make customer's travel not only superior but memorable; Quickly identify and... 
    Currently hiring

    Delta Air Lines

    Howell, NJ
    1 hour ago
  • Customer Service Rep The main function of a CSR is to answer phones, take orders and assist customers in the store. They have other responsibilities within the store to assist with restaurant function Domino's Pizza

    Domino's Pizza

    Brick, NJ
    8 hours ago
  •  ...Customer Service & Sales Coordinator A high-end retail store is looking for a polished, detail-oriented Customer Service & Sales Coordinator to be the voice — and vibe — of their brand. This person will be the first point of contact for a discerning clientele, delivering... 

    BHIRED

    Lakewood, NJ
    5 days ago
  •  ...Entering and reviewing information for accuracy Answering basic customer emails and calls Supporting daily office operations What We’...  ...Job function Job function Administrative Industries Legal Services We’re unlocking community knowledge in a new way. Experts add... 
    Full time
    Work at office

    NUCO Filings

    Lakewood, NJ
    3 days ago
  • $30 - $45 per hour

    Office Administrator A full time (or close to full time) Office Administrator is needed in Lakewood. Must have prior office experience, experience handling financials, and be highly detail oriented. Strong communication skills required, with the ability to manage client...
    Full time
    Work at office

    Swift Staffing Group

    Lakewood, NJ
    4 days ago
  •  ...is seeking a Scheduler and Front Desk Coordinator who is bilingual in Spanish and English. The ideal candidate has exceptional customer service skills and thrives in a fun, fast-paced dental environment. Responsibilities include scheduling appointments, managing... 
    Work at office
    Local area

    Premium Dentistry

    Lakewood, NJ
    18 hours ago
  •  ...Moments, at David’s Bridal, we empower our customers and our employees to stay true to...  ...them with one of the highest customer service scores in retail! If you are passionately...  ...! The Alterations Customer Service Representative (CSR) is a critical role for the successful... 
    Part time

    David's Bridal

    Freehold, NJ
    23 days ago
  • $5,000 per month

     ...willingness to learn new systems. Prior work in reception or customer service preferred. Must be able to read, write and follow oral and...  ...the computer and able to operate Microsoft Office. Ability to represent the facility in a positive and professional manner. Must be... 
    Hourly pay
    Part time
    Work at office
    Remote work
    Flexible hours
    Shift work
    Night shift

    Senior Living

    Lakewood, NJ
    3 days ago
  •  ...working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account... 
    Contract work
    Remote work

    Insurance Office of America

    Farmingdale, NJ
    1 day ago
  •  ...development Vision insurance Wellness resources Are you known for your bubbly personality, energetic spirit and exceptional customer service skills? We're looking for a dynamic individual bilingual in Spanish and English to join our team as a Appointment Scheduler... 
    Full time
    Part time
    Flexible hours

    Premium Dentistry

    Lakewood, NJ
    4 days ago
  • $40k - $60k

     ...professionals as a Medical Receptionist. CHEMED sees tens of thousands of patients on an annual basis and offers the full range of medical services for people of all ages. Enjoy the professional rewards of joining CHEMED’s skilled and dedicated team of healthcare professionals... 
    Full time
    Work at office

    CHEMED Health

    Lakewood, NJ
    3 days ago
  • $18 per hour

     ...people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As a Cashier/Receptionist, you will play a key role in providing excellent customer service and maintaining a professional image for the company. Responsibilities: Answer... 
    Hourly pay
    Full time
    Local area
    Immediate start
    Afternoon shift

    Germain-Motor-Compan

    Lakewood, NJ
    3 days ago
  •  ...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional... 
    Hourly pay
    Full time
    Start working today
    Local area

    U-Haul

    Howell, NJ
    4 days ago
  •  ...posted here as they become available. Our representatives meet remotely with individuals who have...  ...Zoom meetings with these members Customize new benefit plans and adjust existing plans...  ...Provide attentive customer service and any necessary administrative support... 
    Remote job
    Weekly pay
    Work at office
    Work from home
    Flexible hours

    Agent Alliance

    Jackson, NJ
    1 day ago
  • $16 - $24 per hour

     ...Your Next Role With Purpose Starts Here Visiting Physician Services (VPS) is a home‑based primary care practice dedicated to one mission...  ...away. Position Summary: We're looking for an organized, customer‑focused team member to support our clinicians and serve as the... 
    Work experience placement
    Work at office
    Local area

    VNA Health Group

    Howell, NJ
    1 day ago
  • $19 - $24 per hour

     ...staff, and providers to ensure clear communication and outstanding service. Maintain a clean, organized, and welcoming reception area...  ...verbal and written communication skills. Excellent customer service and interpersonal abilities. Ability to multitask in... 
    Hourly pay
    Full time
    Work at office

    Vanguard Medical Group

    Farmingdale, NJ
    3 days ago
  • $19.8 - $24.75 per hour

    Job Description Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor mats, dust mops, air fresheners... 
    Full time
    Local area
    Shift work
    Day shift

    Cintas

    Lakewood, NJ
    1 day ago
  •  ...general office duties. The ideal candidate should possess a high school diploma, effective communication skills, and experience in customer service. This role is essential in providing a positive experience for residents and their families in Lakewood Township. Various... 
    Part time
    Work at office
    Flexible hours
    Night shift

    Senior living

    Lakewood, NJ
    4 days ago
  • $18 - $20 per hour

    Room Sales Coordinator The DoubleTree Hotel of Tinton Falls is seeking sales professionals to join our award-winning team as Room Sales Coordinator. If you're a passionate people person who never misses a beat, we want to hear from you. Hotels Unlimited is a New ...
    Hourly pay
    Full time
    Flexible hours
    Afternoon shift

    Borough of Tinton Falls

    Asbury Park, NJ
    2 days ago
  •  ...to grow. Role Description Ryan Salonia - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member. Our... 
    Work at office
    Local area
    Flexible hours

    Ryansalonia

    Howell, NJ
    3 days ago
  • $60k - $90k

     ...AM to 5:30 PM. You'll enjoy steady hours in a collaborative environment, with each day bringing new opportunities to connect with customers and your teammates. As an Automotive Internet Sales Coordinator, you will start your day reviewing fresh internet leads and inbound... 
    Full time
    Monday to Friday

    Automotive Avenues

    Belmar, NJ
    3 days ago
  • $19 per hour

     ...Job Description Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing...  ...and recommending solutions-including installation and related services. Sales Specialists listen to customer needs, address concerns,... 
    Local area

    Home Depot

    Lakewood, NJ
    3 days ago
  •  ...Job Description Job Description Sales Development Representative (Entry Level) – Braga Brothers Contracting Door‐to‐Door Lead Generation • No Experience Needed • Full Training Provided Braga Brothers Contracting is growing fast — and we’re looking for energetic... 
    Weekly pay
    Full time

    Braga Brothers Contracting

    Colts Neck, NJ
    29 days ago
  • $40k - $55k

     ...performance-based raise after just three months. Whether you come from a sales background or something totally different—like customer service or even delivery driving—what matters most to us is your motivation, work ethic, and desire to help people. Our office culture... 
    For contractors
    Work at office
    Local area
    Flexible hours

    Ryan Salonia - State Farm Agent

    Howell, NJ
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative (CSR). Be the first to apply!