Manager of Outside Sales - Charlotte, NC.

Job Description

I. Job Summary

Maintains and generates profitable revenue by leading a team of 9 sales and account management representatives. Assists in developing and executing the Area's Sales and Marketing Plan in order to improve revenue quality through price and service decisions. This includes executing strategies to grow market share, acquire new business, and expand WM's presence within assigned territories. This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or district's requirements. This position is eligible to participate in sales incentive and recognition programs upon successful completion of training prerequisites and Area management approval.

II. Essential Duties and Responsibilities

• Leads the Area's new business development efforts by directing and supporting SAEs in prospecting, competitive takeaways, and market share growth; assigns new business targets and ensures consistent field execution.
• Drives the Area's growth strategy by reinforcing disciplined prospecting, cross selling, and pipeline development practices; partners with Sales and Retention teams to ensure alignment between acquisition and retention priorities.
• Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
• Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues.
• Supervises activities of the Sales Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals. Also ensure SAEs meet or exceed new business acquisition, prospecting activity, and cross-selling expectations.
• Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel. Provides field-based coaching to SAEs to strengthen hunting behaviors, competitive positioning, and pipeline development.
• Works with the Area Sales Manager to communicate and effectively manage the Area's price increase strategies including meeting price increase goals.
• Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensure SAEs leverage these tools to support prospecting, lead generation, and new business proposals.
• Analyzes lost business trends and recommends corrective actions. Analyzes competitive activity and identifies opportunities for market share growth.
• Provides expert industry knowledge and interpretation of regulations to retention team and customers.
• Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded. Also participates in field rides and prospect meetings to support new business development and strengthen customer acquisition efforts.
• Interviews and recruits qualified candidates for open SAE positions as needed.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) or in lieu of degree,
• High School Diploma or GED (accredited) and five (5) years of business-to-business sales
• 5 years relevant work experience (in addition to the education requirement)

IV. Physical Requirements

• This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.


If this sounds like the opportunity that you have been looking for, please click Apply.

About Us

ABOUT WM
WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas-to-electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy-duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.


For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.


Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.


We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.