Field Service Engineer - New York City Metro/ Southern CT
Becton Dickinson & Co
BD seeks a Field Service Engineer to provide remote and on-site technical support for automated dispensing systems across the New York City Metro and Southern Connecticut region, including government facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware and software systems while maintaining regulatory compliance and customer relationships.
Responsibilities
- Provide remote and on-site technical support for automated dispensing systems and resolve work orders
- Diagnose and repair proprietary hardware and software components with full case ownership
- Execute preventive maintenance programs, installations, repairs, and calibrations
- Document service activities, expenses, and maintain regulatory compliance including Medical Device Reporting
- Build customer relationships through professional communication and coordinate with sales and implementation teams
Requirements
- 1–3 years combined hardware, software, and IT support experience
- Ability to obtain federal facility access eligibility and background clearance
- Strong troubleshooting, diagnostic, and problem-solving capabilities
- Excellent communication, customer service, and documentation skills
- Associate degree in related field or 3+ years field service/technical support experience
- Valid driver's license and ability to meet company driving requirements
- Mechanical aptitude and proficiency with Windows OS and diagnostic instruments
Vacancy posted 5 days ago
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