Associate Service Agent

Associate Service Agent

We are seeking an ambitious, outgoing, career-oriented P&C licensed CSR professional to join our team. You must have excellent customer service experience. You will be speaking with customers on the phone and willing to build and develop new customer relationships and maintain existing clients.

An active Ohio Property & Casualty license is required for this role. Prior Allstate experience in property and casualty insurance is a must.

Responsibilities

• Serve as the primary point of contact for incoming agency calls
• Assist clients with a variety of requests, including processing payments, answering policy questions, and updating account information
• Conduct policy reviews and identify opportunities for additional coverage or referrals to the sales team
• Document client interactions and follow up as needed to ensure satisfaction

Requirements

• Work in-office Monday through Friday, 8:30 am to 5:00 pm.
• Strong customer service orientation and problem-solving skills
• Ability to communicate clearly and professionally by phone and email
• Comfortable working with insurance policies and handling sensitive client information
• Prior experience in a customer-facing or insurance-related role preferred

Benefits

• Base pay $20 per hour (higher base negotiable depending on licensing and experience)
• Paid Vacation (3 weeks per year)
• 401(k) Retirement plan
• Healthcare

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.