Service Porter

Job Description

Job Description

Description:

JOB PURPOSE / SUMMARY

The Porter plays a crucial role in supporting the service department by assisting with various tasks related to vehicle and customer service. They help ensure the smooth operation of the service department and provide assistance to customers as needed.

DUTIES AND RESPONSIBILITIES

• Greet customers in a friendly and professional manner as they arrive at the service department and direct them to the appropriate service advisor or waiting area.
• Assist service advisors with vehicle check-in and check-out processes, including parking vehicles, retrieving customer information, and updating service records.
• Transport vehicles within the dealership premises, including moving vehicles to and from service bays, parking areas, and storage locations.
• Maintain cleanliness and organization in the service department, including sweeping floors, emptying trash bins, and organizing service bays and waiting areas.
• Assist service technicians with basic tasks, such as retrieving tools and equipment, and preparing vehicles for service or delivery.
• Perform light maintenance tasks on vehicles, such as washing and vacuuming, to ensure they are presentable to customers.
• Monitor vehicle lot inventory and assist with inventory management tasks, such as conducting vehicle counts and updating inventory records.
• Assist customers with basic inquiries and provide information about dealership services, hours of operation, and amenities.
• Follow safety protocols and guidelines to prevent accidents and injuries in the service department.
• Collaborate with other service department staff to ensure a positive and efficient customer experience.

Benefits at Peak:

• Medical, Dental, & Vision Coverage
• Life Insurance
• Paid Vacation and Sick Days
• 401(k) matching
• Employee Discount

• High school diploma or equivalent.
• Previous experience in a customer service or automotive/powersports environment preferred but not required.
• Strong interpersonal and communication skills.
• Ability to work effectively in a team environment and adapt to changing priorities.
• Basic mechanical aptitude and knowledge of automotive or powersports vehicles (preferred).
• Valid driver's license and clean driving record.